Global Logistics & Facilities Coordinator

Ricoh USA, Inc.; Waltham (MA); On-site; USD 63,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

HSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Waltham, MA is seeking a Customer Service & Logistics Coordinator to manage customer requests, coordinate shipments, and support conference room and facility operations.

You will interact with customers and colleagues to ensure accurate, timely service in a fast-paced environment. The role emphasizes strong communication, attention to detail, and ability to balance multiple tasks while delivering excellent customer experiences.

Qualifications

• Excellent written and verbal communication.
• Strong customer service and follow-through abilities.
• Experience using computer-based work order, ticketing, or service management systems.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Ability to work independently while contributing to team success.
• Professional demeanor with a strong service-oriented attitude.

Responsibilities

• Deliver exceptional customer service to internal and external customers.
• Communicate professionally and effectively through email, phone, messaging platforms, and in-person interactions.
• Provide timely updates and follow-through on customer requests to ensure complete customer satisfaction.
• Establish and maintain positive relationships with customers, vendors, and colleagues.
• Resolve service issues promptly and professionally while maintaining a customer-first mindset.
• Coordinate domestic and international shipments in accordance with carrier and customs requirements.
• Prepare and review shipping documentation, including commercial invoices, customs paperwork, and export-related documents.
• Maintain knowledge of international shipping regulations, shipping guidelines, and compliance requirements.
• Track shipments and proactively communicate status updates and delivery information.
• Partner with carriers and logistics providers to address shipping issues and support successful deliveries.
• Utilize ticketing systems, work order platforms, and other business applications to prioritize, manage, and complete customer requests.
• Maintain accurate records, documentation, and status updates within company systems.
• Proficiently use Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Monitor workloads and ensure all assigned tasks are completed accurately and on schedule.
• Set up and prepare conference rooms, training rooms, and meeting spaces.
• Arrange furniture, equipment, and meeting materials according to customer requirements.
• Verify room readiness, cleanliness, and functionality prior to meetings and events.
• Provide support for audio-visual equipment and meeting technology as needed.
• Demonstrate strong attention to detail to ensure a professional customer experience.
• Work effectively as part of a unified team to achieve operational and customer service goals.
• Collaborate with customers, coworkers, vendors, and management to resolve issues and improve processes.
• Assist team members as needed and contribute to a positive, respectful workplace environment.
• Demonstrate flexibility and willingness to support a variety of operational duties.

Skills

Communication skills

Customer service

Ticketing systems

Task prioritization

Attention to detail

Independent worker

Professional demeanor

Microsoft Office

Outlook

Excel

Teams

Tools

Microsoft Office

Outlook

Excel

Teams

Job description

Ricoh USA, Inc. in Waltham, MA is seeking a Customer Service & Logistics Coordinator to manage customer requests, coordinate shipments, and support conference room and facility operations.

You will interact with customers and colleagues to ensure accurate, timely service in a fast-paced environment. The role emphasizes strong communication, attention to detail, and ability to balance multiple tasks while delivering excellent customer experiences.