Global Logistics Experience Programs Lead

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Job summary

TikTok is seeking a Logistics Operations leader to optimize the end-to-end consumer logistics experience in the U.S. market, working with operations, product, and governance teams.

The role focuses on data-driven insights, benchmarking, and process improvements to boost efficiency and trust across our platform. The ideal candidate has 5+ years in logistics operations and strong analytical, communication, and stakeholder management skills.

Qualifications

• Bachelor’s degree or above, with 5+ years of experience in platform logistics operations, strategic planning, or business analysis.
• Strong analytical and problem-solving skills, with proven ability to translate data into actionable business solutions.
• Excellent communication, collaboration, and stakeholder management skills.
• Customer-oriented mindset with strong ownership, adaptability, and curiosity.

Responsibilities

• Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams.
• Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
• Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
• Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
• Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.

Skills

Bachelor’s degree

5+ years exp in logistics ops

Analytical skills

Communication skills

Stakeholder management

Customer-oriented mindset

Adaptability

Education

Bachelor’s degree or above

Job description

TikTok is seeking a Logistics Operations leader to optimize the end-to-end consumer logistics experience in the U.S. market, working with operations, product, and governance teams.

The role focuses on data-driven insights, benchmarking, and process improvements to boost efficiency and trust across our platform. The ideal candidate has 5+ years in logistics operations and strong analytical, communication, and stakeholder management skills.