Logistics Solutions Architect

TikTok; Los Angeles (CA); On-site; USD 116,000 - 258,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

Paid personal time

Job summary

TikTok Shop is seeking a Logistics Solution Manager in Los Angeles to lead the design and implementation of scalable logistics processes across the North American market. You will coordinate with carriers, brokers, and internal teams to optimize cost, service quality, and delivery experience.

You will establish SOPs, SLAs, dashboards, and process maps, while reducing costs and driving continuous improvement in a fast-growing e-commerce logistics environment.

Qualifications

• 5+ years of experience in logistics operations, transportation management, supply chain operations, or e-Commerce logistics.
• Direct experience with transportation operations, consolidated shipping, linehaul, or logistics coordination in North America.
• Strong understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and operational exception management.
• Ability to design operating processes from zero to one and convert ambiguous business needs into executable SOPs, SLA mechanisms, and service-provider management routines.
• Strong analytical skills, including the ability to interpret logistics performance data, cost drivers, service quality metrics, and customer experience indicators.

Responsibilities

• Design and implement logistics operating processes that support reliable transportation, warehouse handoffs, and downstream delivery coordination in the North American market.
• Integrate the capabilities of multiple service providers to design the most suitable logistics product for TikTok merchants, balancing cost advantage, delivery timeliness, service reliability, and customer experience.
• Establish SOPs, process maps, escalation paths, and operating dashboards for each stage of the logistics flow.
• Design, monitor, and refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
• Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans.
• Coordinate internal teams, including logistics procurement, warehouse operations, product, merchant-facing teams, settlement, customs, and compliance, to ensure and optimize service quality at each stage.
• Continuously reduce operating cost while improving service quality, delivery experience, process stability, and merchant-facing logistics experience.
• Monitor operational performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and drive end-to-end implementation of improvement actions.
• Work closely with the customs/trade compliance team to manage compliance-related operations and ensure logistics flows align with relevant regulatory and clearance requirements.

Skills

Logistics operations

Transportation management

North America market knowledge

SLA design

Data analysis

Job description

TikTok Shop is seeking a Logistics Solution Manager in Los Angeles to lead the design and implementation of scalable logistics processes across the North American market. You will coordinate with carriers, brokers, and internal teams to optimize cost, service quality, and delivery experience.

You will establish SOPs, SLAs, dashboards, and process maps, while reducing costs and driving continuous improvement in a fast-growing e-commerce logistics environment.