Global Logistics Customer Service Leader

DSV - Global Transport and Logistics; Bridgeport (AL); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Paid holidays

Floating holidays

Résumé du poste

DSV – Global Transport and Logistics in the USA Bridgeport is seeking a Customer Service Supervisor to coordinate activities of service agents providing customer support. This role leads a world-class team and ensures service excellence across calls and inquiries.

You will supervise staff, hire and train as needed, monitor call volumes, produce performance reports, and ensure adherence to client protocols. The position requires strong interpersonal and analytical skills and a Bachelor's degree

Qualifications

• This is a supervisory position with accountability for developing and guiding a customer service team.
• Exceptional interpersonal and analytical skills are required to manage complex interactions.
• Bachelor’s degree or equivalent strongly preferred; 0–2 years of related supervisory experience is typical.

Responsabilités

• Supervise and develop customer service agents, specialists, and coordinators.
• Answer questions about services and input key data into systems for reporting.
• Monitor productivity, calls, and staffing; generate performance reports and coach employees.

Connaissances

Supervisory experience

Interpersonal skills

Analytical skills

Formation

Bachelor’s degree or equivalent

Description du poste

DSV – Global Transport and Logistics in the USA Bridgeport is seeking a Customer Service Supervisor to coordinate activities of service agents providing customer support. This role leads a world-class team and ensures service excellence across calls and inquiries.

You will supervise staff, hire and train as needed, monitor call volumes, produce performance reports, and ensure adherence to client protocols. The position requires strong interpersonal and analytical skills and a Bachelor's degree