Global Logistics Customer Service Lead

DSV - Global Transport and Logistics; Sterling (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Job summary

DSV – Global transport and logistics in Sterling seeks a Customer Service Supervisor to coordinate and develop a world-class service team.

You will supervise agents and coordinators, answer service questions, and compile statistics while ensuring adherence to client protocols and SOPs. The role requires strong interpersonal and analytical skills and typically offers a base pay in the $70k–$80k range with a performance bonus and comprehensive benefits.

Qualifications

• This is a supervisory position. Exceptional interpersonal and analytical skills required.
• Bachelor’s degree or equivalent strongly preferred.
• Generally 0-2 years of related supervisory experience.

Responsibilities

• Supervise and develop customer service agents and coordinators.
• Answer questions about services and enter data for statistics.
• Audit and resolve customer service issues per SOPs.
• Monitor staffing, productivity, and call handling metrics.
• Ensure safe working environment and training for staff.

Skills

Supervisory experience

Interpersonal skills

Analytical skills

Education

Bachelor's degree or equivalent

Job description

DSV – Global transport and logistics in Sterling seeks a Customer Service Supervisor to coordinate and develop a world-class service team.

You will supervise agents and coordinators, answer service questions, and compile statistics while ensuring adherence to client protocols and SOPs. The role requires strong interpersonal and analytical skills and typically offers a base pay in the $70k–$80k range with a performance bonus and comprehensive benefits.