Customer Service Supervisor: Lead a High-Impact Team

DSV - Global Transport and Logistics; Michigan City (IN); On-site; USD 70,000 - 80,000; Full time

Job summary

DSV - Global Transport and Logistics in Michigan City, USA, is seeking a Customer Service Supervisor to coordinate a team of service agents delivering client support.

Responsibilities include supervising staff, handling service questions, entering data for performance reporting, and coaching for improved satisfaction. Candidates should pass background checks and have a bachelor's degree or equivalent; base pay ranges $70k-$80k per year.

Qualifications

• Supervisory role requiring leadership and coaching abilities.
• Strong interpersonal and analytical skills are required.
• Bachelor's degree or equivalent is preferred.

Responsibilities

• Supervise and develop a world-class customer service team.
• Answer questions about services and resolve inquiries.
• Input key information into systems to produce performance statistics.
• Monitor calls and coach agents to improve customer satisfaction.
• Schedule staff and manage workflow to meet targets.
• Ensure safety and adherence to company policies.

Skills

Interpersonal skills

Analytical skills

Supervisory experience(0-2 years)

Education

Bachelor's degree or equivalent

Job description

DSV - Global Transport and Logistics in Michigan City, USA, is seeking a Customer Service Supervisor to coordinate a team of service agents delivering client support.

Responsibilities include supervising staff, handling service questions, entering data for performance reporting, and coaching for improved satisfaction. Candidates should pass background checks and have a bachelor's degree or equivalent; base pay ranges $70k-$80k per year.