Customer Service Supervisor — Lead & Develop a World‑Class Team

DSV - Global Transport and Logistics; Fort Worth (TX); On-site; USD 60,000 - 81,000; Full time

Job summary

DSV - Global transport and logistics in Fort Worth, TX is seeking a Supervisor, CSR A1 to lead and develop a world-class customer service team. You will supervise agents, handle escalations, and ensure service levels align with client expectations.

Responsibilities include monitoring KPIs, coaching staff, scheduling, and ensuring compliance with SOPs while maintaining a safe and productive work environment.

Qualifications

• Bachelor’s degree or equivalent strongly preferred.
• 0-2 years of related supervisory experience preferred.
• Exceptional interpersonal and analytical skills required.

Responsibilities

• Supervise and develop customer service agents, specialists, and coordinators to build a world-class team.
• Answer questions about services and input key information for statistics and records.
• Audit, research, and resolve customer service issues while adhering to client protocol and SOPs.

Skills

Interpersonal skills

Analytical skills

Supervisory experience

Education

Bachelor's degree

Job description

DSV - Global transport and logistics in Fort Worth, TX is seeking a Supervisor, CSR A1 to lead and develop a world-class customer service team. You will supervise agents, handle escalations, and ensure service levels align with client expectations.

Responsibilities include monitoring KPIs, coaching staff, scheduling, and ensuring compliance with SOPs while maintaining a safe and productive work environment.