Global Logistics Customer Care Specialist

Expeditors; Romulus (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Job summary

Expeditors in the Detroit metro area is seeking a Customer Service Agent to identify and support customer supply chain needs. You will create shipping and receiving documentation, process inventory moves, and coordinate with service providers to keep loads on schedule.

This role emphasizes teamwork, strong attendance, and the ability to work under pressure, with opportunities for internal growth within a Fortune 500 company.

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Previous customer service and/or warehouse experience.
• History of excellent attendance practices.
• Proven ability to work as part of a team, under high pressure and tight deadline.
• Willing to put in extra hours, as required.
• Well-organized, innovative, self-motivated.
• Fully proficient with various software applications, preferably with a base knowledge of inventory control.

Responsibilities

• Create and process shipping and receiving documentation.
• Process inventory moves.
• Assist with clerical duties as needed - reception and security included.
• Timely and accurately create all cargo-related reports and send to our customers.
• Confirm daily loads are on schedule.
• Constantly liaise with service providers in order to get updates relating to cargo handling, delivery and distribution in an assigned time frame.
• Timely and accurately key all related data into the company's system.
• Support other product teams in operations tasks as required.
• Assist warehouse team with personnel and manifest documentation as needed.
• Provide excellent customer service at all times.

Skills

Customer service

Teamwork under pressure

Attendance

Self-motivated

Organized

Willing to work extra hours

Tools

Inventory software

ERP systems

Data entry

Job description

Expeditors in the Detroit metro area is seeking a Customer Service Agent to identify and support customer supply chain needs. You will create shipping and receiving documentation, process inventory moves, and coordinate with service providers to keep loads on schedule.

This role emphasizes teamwork, strong attendance, and the ability to work under pressure, with opportunities for internal growth within a Fortune 500 company.