Distribution Customer Service Agent

Expeditors International; Romulus (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

401(k)

Employee Stock Purchase Plan

Job summary

Expeditors International in the Detroit metro area seeks a Customer Service Agent to identify and understand customer supply chain needs. You will create and process shipping and receiving documentation, process inventory moves, and provide excellent service while liaising with service providers.

You will also input data into the company system, support operations tasks, and assist with clerical duties. A candidate with 6 months to 1 year related experience, strong attendance, and teamwork

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• History of excellent attendance practices
• Proven ability to work as part of a team, under high pressure and tight deadline
• Fully proficient with various software applications, preferably with a base knowledge of inventory control.

Responsibilities

• Create and process shipping and receiving documentation
• Process inventory moves
• Assist with clerical duties as needed - reception and security included
• Timely and accurately create all cargo-related reports and send to our customers
• Confirm daily loads are on schedule
• Liaise with service providers to get updates relating to cargo handling, delivery and distribution in an assigned time frame
• Key all related data into the company's system
• Support other product teams in operations tasks as required
• Assist warehouse team with personnel and manifest documentation as needed
• Provide excellent customer service at all times

Skills

Teamwork

Attendance

Organization

Adaptability

Tools

Inventory software

Job description

\"We're not in the shipping business; we're in the information business\" -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionalsin a worldwide network of over 300 locations across six continents. Expeditorssatisfies the increasingly sophisticated needs of international trade throughcustomized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight,customs brokerage, vendor consolidation, cargo insurance, time-definitetransportation, order management, warehousing, distribution and customizedlogistics solutions. Expeditors is headquartered in Seattle, Washington.

We believe our employees are our greatest competitive advantage, by focusing onour values and culture we make Expeditors' greatest competitive advantage inglobal supply chain services.

\"You'd be surprised how far we'll go for you.\"

Job Description

Scope of Position:

The role of a Customer Service Agent is to identify and understand our customer's supply chain needs. Your major duties and responsibilities will include the following:

• Create and process shipping and receiving documentation
• Process inventory moves
• Assist with clerical duties as needed - reception and security included
• Timely and accurately create all cargo-related reports and send to our customers
• Confirm daily loads are on schedule
• Constantly liaise with service providers in order to get updates relating to cargo handling, delivery and distribution in an assigned time frame
• Timely and accurately key all related data into the company's system
• Support other product teams in operations tasks as required
• Assist warehouse team with personnel and manifest documentation as needed
• Provide excellent customer service at all times

Qualifications

Minimum Qualifications:

• Six months to one year related experience and/or training; or equivalent combination of education and experience
• Previous customer service and/or warehouse experience
• History of excellent attendance practices
• Proven ability to work as part of a team, under high pressure and tight deadline
• Willing to put in extra hours, as required
• Well-organized, innovative, self-motivated
• Fully proficient with various software applications, preferably with a base knowledge of inventory control

Additional Information

Personal Development:

• Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
• Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
• Meet company standards of 52 hours training per year per employee
• Complete mandatory training when required
• Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute

Culture:

• The mission at Expeditors is to be the best customer service focused logistics organizationin the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer service
• We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Relocation expenses/support are not offered for this position.

This position is located at our DTW/Detroit metro area location.

Must be authorized to work in the US

All your information will be kept confidential according to EEO guidelines.