Global Logistics Coordinator - Customer Success & Ops

Expeditors; Piperton (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

401(k) Plan (US)

Job summary

Expeditors is seeking a Logistics Coordinator to identify and understand customer transportation needs, book and schedule orders, and ensure timely movement of freight with excellent service. Responsibilities include customer service, operations coordination, data entry, billing accuracy, and regulatory compliance, all while maintaining strong relationships with customers and carriers.

The role emphasizes teamwork and process improvement in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Transportation, logistics, supply chain, or freight forwarding experience preferred.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and transportation management systems.

Responsibilities

• Provide exceptional customer service for internal and external customers.
• Build strong relationships with customers, carriers, and Expeditors offices.
• Proactively communicate shipment updates, exceptions, and solutions.
• Follow customer-specific SOPs.
• Review shipment requirements and transportation needs.
• Create and process domestic transportation shipments.
• Coordinate freight movement and monitor shipments from pickup through delivery.
• Resolve shipment exceptions and service issues in a timely manner.
• Maintain compliance with operational and regulatory requirements.
• Ensure timely and accurate data entry into Expeditors operating systems.
• Monitor exception reports and resolve data discrepancies.
• Process customer invoicing accurately and promptly.
• Verify carrier costs and ensure proper billing provisions.
• Follow credit approval processes to minimize financial risk.

Skills

Customer service

Logistics experience

Organization

Time management

Verbal/written communication

MS Office / TMS

Job description

Expeditors is seeking a Logistics Coordinator to identify and understand customer transportation needs, book and schedule orders, and ensure timely movement of freight with excellent service. Responsibilities include customer service, operations coordination, data entry, billing accuracy, and regulatory compliance, all while maintaining strong relationships with customers and carriers.

The role emphasizes teamwork and process improvement in a fast-paced environment.