Logistics Coordinator

Expeditors; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

401(k) retirement plan

Employee stock purchase plan

Training and development

Job summary

Expeditors in Memphis, TN is seeking a Logistics Coordinator to identify and fulfill customer transportation needs by receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight.

You will communicate with customers and vendors, prepare documentation, update shipment data, monitor performance, and help maintain strong supplier relationships while adhering to company policies and regulations.

Qualifications

• High School Diploma required; bachelor’s degree preferred but not required.
• Excellent customer service skills with clear, concise communication.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Receive, book and schedule transportation orders to ensure timely and accurate movement of freight.
• Prepare, handle, and process documentation including house and master air waybills and regulatory documents.
• Update shipment information in the operating system with accuracy and timeliness.
• Communicate effectively with customers, vendors and Expeditors network via email, phone, or in person.
• Monitor performance and KPIs; identify opportunities for process improvements.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Problem solving

Teamwork

Adaptability

Education

High School Diploma

Bachelor's degree preferred in Business/Logistics

Job description

Job Description

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcome them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Responsibilities may include any/all of the below:

• Prepare, handle, and process documentation - including house and master air waybills, commercial documents and customs/regulatory documents
• Update and/or load shipment information in a timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions in customer's supply chain
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
• Contribute to maintaining strong vendor relationships - airlines, trucking companies and others
• Maintain compliance standards at all times - including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, product and company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Qualifications

Minimum Qualifications:

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others

Desired Qualifications:

• Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
• One year of work experience in a customer service related role

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Please note, this opportunity does not sponsor work visas and has no relocation assistance.

All your information will be kept confidential according to EEO guidelines.