Customer-Onsite Logistics Operations Specialist

SmartRecruiters, Inc.; Georgia; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Vacation, Holidays, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training & Personnel Development

Growth opportunities

Job summary

Expeditors is seeking a Transportation Operations Specialist to execute standard workflows and coordinate with customers, 3PLs, carriers, and warehouses to ensure timely delivery and KPI attainment. You will resolve issues, optimize transportation, and drive performance for multiple locations.

Join a team focused on data-driven decisions, international shipments, and cost-efficient logistics solutions with a strong customer-service orientation.

Qualifications

• Bachelor's degree or equivalent working experience.
• 2–4 years of experience in supply chain, logistics, and/or transportation.
• Solid experience with logistics software and systems (ERP, TMS, WMS).
• Strong knowledge of international shipping regulations and customs procedures.

Responsibilities

• Execute standard operational workflows to manage the flow of goods and materials by coordinating with customers, 3PLs, carriers, and warehouses to meet KPIs and OKRs (e.g., OTIF).
• Identify and resolve operational issues that may impact customer satisfaction and improve the overall experience.
• Arrange transportation considering cost, transit time, and mode; handle standard escalations.
• Drive carrier and service provider performance for Hub and Spoke locations.
• Manage transportation for inbound/outbound warehouse activities and trailer capacity.
• Provide data analytics to improve transportation operational efficiency at assigned locations.
• Coordinate with multiple parties to resolve delivery issues and implement corrective actions.
• Serve as primary point of contact for internal/external stakeholders regarding logistics inquiries.

Skills

Analytical mindset

Strong communication

Negotiation

Issue resolution

Self-starter

Education

Bachelor's degree or equivalent

Tools

ERP systems

Transportation Management Systems (TMS)

Warehouse Management Systems (WMS)

Job description

Expeditors is seeking a Transportation Operations Specialist to execute standard workflows and coordinate with customers, 3PLs, carriers, and warehouses to ensure timely delivery and KPI attainment. You will resolve issues, optimize transportation, and drive performance for multiple locations.

Join a team focused on data-driven decisions, international shipments, and cost-efficient logistics solutions with a strong customer-service orientation.