Global Freight & Customer Service Coordinator

Expeditors; Peabody (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Holiday

Sick time

Health plan

Life insurance

Stock purchase plan

Training and development

Growth opportunities

Referral bonus

Job summary

Expeditors is seeking a Logistics Coordinator in Massachusetts to manage freight flow, data entry, and client communications. You will track shipments, maintain relationships with suppliers, and ensure compliance with company policy while delivering reliable service.

Ideal candidates have 0–2 years in customer service or logistics, strong organizational skills, and the ability to respond quickly to inquiries, ensuring KPI achievement and smooth operations.

Qualifications

• Customer Service experience or training (6 months to 1 year) or equivalent.
• Excellent interpersonal skills and clear communication.
• Pro-active with strong organizational abilities.

Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs

Skills

Customer Service

Interpersonal skills

Pro-active

Job description

Expeditors is seeking a Logistics Coordinator in Massachusetts to manage freight flow, data entry, and client communications. You will track shipments, maintain relationships with suppliers, and ensure compliance with company policy while delivering reliable service.

Ideal candidates have 0–2 years in customer service or logistics, strong organizational skills, and the ability to respond quickly to inquiries, ensuring KPI achievement and smooth operations.