Global Key Accounts Director - Hybrid Growth & Strategy

HellaGoodAudio; Waltham (MA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off and holidays

Professional development support

Wellness platform access

Job summary

Lionbridge is seeking a Global Account Director to lead a key global client relationship in a hybrid role. You will serve as a trusted partner and commercial driver, responsible for deepening executive relationships, hunting for new opportunities, and growing revenue across the account through expanded services and new initiatives.

You will lead account strategy discussions, collaborate with cross-functional teams, and deliver forward-looking solutions that drive client value and business

Qualifications

• Experience: 7+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field.
• Strategic Thinking: Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion.
• Commercial Acumen: Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets.
• Relationship Leadership: Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally.
• Industry Fluency: Experience in localization, content solutions, SaaS, or B2B professional services preferred.
• Cross-Functional Collaboration: Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes.
• Results Focus: Energized by targets, metrics, and goals—and skilled in using them to focus priorities and celebrate wins.

Responsibilities

• Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation.
• Gain a deep understanding of the client's business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner.
• Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth.
• Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace and launching new initiatives.
• Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend.
• Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value.
• Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps.
• Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers.
• Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage.
• Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential.
• Ensure flawless execution of work in collaboration with delivery teams—meeting or exceeding expectations for quality, cost, and speed.
• Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement.
• Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention.
• Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies.
• Serve as an industry ambassador, elevating Lionbridge's position through thought leadership and strategic recommendations.

Skills

Account leadership

Strategic growth

Commercial acumen

Relationship leadership

Industry fluency

Cross-functional collaboration

Results oriented

Job description

Lionbridge is seeking a Global Account Director to lead a key global client relationship in a hybrid role. You will serve as a trusted partner and commercial driver, responsible for deepening executive relationships, hunting for new opportunities, and growing revenue across the account through expanded services and new initiatives.

You will lead account strategy discussions, collaborate with cross-functional teams, and deliver forward-looking solutions that drive client value and business