Global Account Director

Lionbridge Games; Waltham (MA); Ibrido; USD 140.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

401(k) with company match

Paid time off and holidays

Professional development support

Wellness platform access

Descrizione del lavoro

Lionbridge is seeking a Global Account Director to lead a key global client relationship in a hybrid role. You will serve as a trusted partner and commercial driver, responsible for deepening executive relationships, hunting for new opportunities, and growing revenue across the account through expanded services and new initiatives.

You will lead account strategy discussions, collaborate with cross-functional teams, and deliver forward-looking solutions that drive client value and business

Competenze

• Experience: 7+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field.
• Strategic Thinking: Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion.
• Commercial Acumen: Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets.
• Relationship Leadership: Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally.
• Industry Fluency: Experience in localization, content solutions, SaaS, or B2B professional services preferred.
• Cross-Functional Collaboration: Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes.
• Results Focus: Energized by targets, metrics, and goals—and skilled in using them to focus priorities and celebrate wins.

Mansioni

• Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation.
• Gain a deep understanding of the client's business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner.
• Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth.
• Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace and launching new initiatives.
• Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend.
• Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value.
• Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps.
• Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers.
• Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage.
• Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential.
• Ensure flawless execution of work in collaboration with delivery teams—meeting or exceeding expectations for quality, cost, and speed.
• Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement.
• Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention.
• Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies.
• Serve as an industry ambassador, elevating Lionbridge's position through thought leadership and strategic recommendations.

Conoscenze

Account leadership

Strategic growth

Commercial acumen

Relationship leadership

Industry fluency

Cross-functional collaboration

Results oriented

Descrizione del lavoro

Global Account Director

Are you a strategic, growth-minded leader who thrives at the intersection of relationship management and revenue generation? Lionbridge is seeking a Global Account Director to lead one of our most exciting and dynamic global client relationships. In this hybrid role, you'll serve as both a trusted partner and a commercial driver-responsible for deepening executive relationships, hunting for new opportunities, and growing revenue across the account through expanded services, new projects, and greater wallet share.

What You Will Do

Account Leadership & Strategic Growth

Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation.

Gain a deep understanding of the client's business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner.

Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth.

Revenue Expansion & Business Development

Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace, activating new buying centers, and launching new initiatives.

Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend.

Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value.

Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps.

Client Engagement & Relationship Management

Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers.

Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage.

Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential.

Service Delivery & Performance Management

Ensure flawless execution of work in collaboration with delivery teams-meeting or exceeding expectations for quality, cost, and speed.

Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement.

Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention.

Market & Industry Leadership

Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies.

Serve as an industry ambassador, elevating Lionbridge's position through thought leadership and strategic recommendations.

To Be Successful You Will Have

Experience: 7+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field.

Strategic Thinking: Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion.

Commercial Acumen: Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets.

Relationship Leadership: Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally.

Industry Fluency: Experience in localization, content solutions, SaaS, or B2B professional services preferred.

Cross-Functional Collaboration: Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes.

Results Focus: Energized by targets, metrics, and goals-and skilled in using them to focus priorities and celebrate wins.

In Return, You Can Expect

Our People are Our Pride - Benefits and Perks

Ongoing career opportunities at a repeat Forbes and Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".

A career development path aligned with your skills, ambitions, and growth potential in a global, market-leading company.

Competitive compensation based on the value you deliver-not just your prior salary. Estimated Compensation - $140,000-$180,000 USD/year + a competitive and achievable commission plan!

Health coverage for you and your family with multiple plan options: medical, vision, and dental, as well as HSA/FSA eligibility.

Generous PTO, 10 company-paid holidays, plus floating holidays, paid volunteer days, and your birthday off.

401(k) with company match.

Free access to Lionbridge's Employee Wellness Platform and Employee Assistance Program for your total wellbeing.

HSA wellness contributions and employer-sponsored incentive programs.

Professional development support through internal mobility, referral bonuses, and continuous learning.