Global Key Account Lead — International Logistics

TRANSMODAL CORPORATION; Ramsey (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Transmodal Corporation is seeking an experienced logistics professional to become the primary U.S. contact and accountable service owner for two strategic importer accounts.

The role places you at the heart of cross-functional teams across operations, growth, pricing, and technology to drive outstanding customer outcomes. You will own the customer relationship, coordinate cross-functional attention to shipments, billing, and exceptions, and help expand the Vietnam origin consolidation program

Qualifications

• Experience with an international freight forwarder, NVOCC, customs broker, or import logistics provider.
• Experience as the primary customer contact for a complex importer, shipper, or strategic account.
• Knowledge of ocean import freight and U.S. customs brokerage.
• Familiarity with origin management or consolidation and visibility systems.
• Strong written and verbal communication across customers, vendors, and internal teams.
• Excellent follow-through; track open items and keep customers informed.

Responsibilities

• Serve as the primary U.S. contact for assigned strategic accounts and own questions and service issues from intake to resolution.
• Coordinate shipment exceptions, customs questions, billing concerns, and cross-functional issues.
• Assemble internal and origin teams, establish next steps, and ensure commitments are met.
• Identify root causes of recurring problems and drive corrective actions with relevant teams.
• Represent U.S. requirements during Vietnam origin consolidation and maintain visibility into actions and risks.
• Maintain account plan, stakeholder map, escalation path, and quarterly business reviews.
• Monitor account health across service performance, revenue, and margin.

Skills

Account management

Customer-facing operations

Ocean import freight

U.S. customs brokerage

Communication skills

Coordination across teams

Education

College degree not required

Tools

Logistics visibility systems

Origin management software

Job description

Transmodal Corporation is seeking an experienced logistics professional to become the primary U.S. contact and accountable service owner for two strategic importer accounts.

The role places you at the heart of cross-functional teams across operations, growth, pricing, and technology to drive outstanding customer outcomes. You will own the customer relationship, coordinate cross-functional attention to shipments, billing, and exceptions, and help expand the Vietnam origin consolidation program