Global ITSM PM – ServiceNow & Cloud CoE (Remote)

Eisai; United States; Remote; USD 19,000 - 25,000; Part time

Job summary

Eisai seeks a seasoned ITSM TAN Program Manager (Contractor) to drive the global rollout of the GITSM platform (ServiceNow) and operationalize the ITSM TAN (CoE). This role will lead adoption, governance, and cross‑tower coordination across regions while aligning with regulatory and data sovereignty requirements.

The role reports to the Global ITSM Lead and allocates work as ~70% ITSM TAN rollout and ~30% Cloud CoE enablement, collaborating with regional ITSM leads, GCC teams, and partners to

Qualifications

• 10+ years of program or project management in enterprise IT environments.
• Proven experience leading ServiceNow platform rollouts in a large, global enterprise.
• Strong ITSM transformation experience across multiple regions and stakeholders.
• Experience with system integrators / implementation partners.

Responsibilities

• Lead end-to-end global ServiceNow rollout across Design → Build → Deploy → Stabilize.
• Stand up ITSM TAN (CoE) governance, operating model, and RACI.
• Coordinate with Process Governance, Platform Governance, and SMO towers.

Skills

Program management

ServiceNow

ITIL

Stakeholder management

Vendor management

Global / cross-region leadership

Education

Bachelor's degree in Engineering/CS

Master’s degree

Tools

ServiceNow

ITSM tools

Job description

Eisai seeks a seasoned ITSM TAN Program Manager (Contractor) to drive the global rollout of the GITSM platform (ServiceNow) and operationalize the ITSM TAN (CoE). This role will lead adoption, governance, and cross‑tower coordination across regions while aligning with regulatory and data sovereignty requirements.

The role reports to the Global ITSM Lead and allocates work as ~70% ITSM TAN rollout and ~30% Cloud CoE enablement, collaborating with regional ITSM leads, GCC teams, and partners to