IT Service Technician: On-Site & Remote Support Pro

GovCIO; Irving (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

GovCIO is hiring for an onsite IT support specialist in the United States. The role involves consulting with support teams, coordinating network/server maintenance, and resolving problems to ensure smooth IT operations across enterprise groups.

The candidate should have a High School diploma with up to 3 years of experience, US citizenship, strong technical proficiency, and solid problem-solving and analytical skills. Some roles may require security clearance in the future.

Qualifications

• High School with 0-3 years (or commensurate experience).
• US Citizenship required.
• High degree of technical proficiency.
• Excellent problem-solving skills and analytical abilities.

Responsibilities

• Provide onsite IT support and consult with support teams to resolve problems.
• Coordinate and perform operation and/or maintenance for networks/servers.
• Identify recurring problems and recommend steps to reduce severity or frequency.
• Install, troubleshoot and maintain a variety of IT products and equipment.
• Provide remote support for telework/home users and ensure VPN/Citrix compatibility.
• Maintain device encryption and perform routine hardware configurations.
• Assist with inventory, disposal, and video conferencing setups.
• Assist with pre/post application releases and report end-user trends.
• Support tier 1 Service Desk with user calls.

Skills

US Citizen

High School

Technical proficiency

Problem-solving

Analytical abilities

Education

High School Diploma

Microsoft Operating Systems Certification

CompTIA Network+

CompTIA A+

CompTIA Server+

CompTIA Security+

Tools

SCCM

Job description

GovCIO is hiring for an onsite IT support specialist in the United States. The role involves consulting with support teams, coordinating network/server maintenance, and resolving problems to ensure smooth IT operations across enterprise groups.

The candidate should have a High School diploma with up to 3 years of experience, US citizenship, strong technical proficiency, and solid problem-solving and analytical skills. Some roles may require security clearance in the future.