Global IT Strategy Director: Operations & Partnerships

Smith & Nephew; Memphis (TN); Hybrid; USD 186,000 - 306,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Tuition reimbursement

Parental leave

Paid time off

Holiday pay

Volunteer time

Wellness programs

Employee assistance program

Fertility and adoption assistance

Hybrid work model

Discounts on fitness clubs

Job summary

Smith+ Nephew seeks an IT Business Relationship Manager to bridge IT and Global Operations, Strategy and Advanced Manufacturing Engineering. You will build partnerships, align technology with business needs, and guide initiatives from concept to delivery with IT support.

Ideal candidates have 10+ years in IT or Supply Chain, 5+ in BRM or IT program leadership, and strong ERP/ITIL knowledge. Hybrid work model and comprehensive benefits are offered.

Qualifications

• 10+ years in IT or Supply Chain/Operations with at least 5 years in Business Relationship or IT Program Leadership.
• Ability to clearly articulate IT concepts to non-technical stakeholders.
• Knowledge of network, server, and database systems; ERP integration experience.

Responsibilities

• Serve as strategic liaison between IT and Global Operations Leadership, Strategy and Advanced Manufacturing Engineering.
• Develop a technology roadmap that aligns with Smith+ Nephew strategy and prioritizes enhancements.
• Manage IT escalations and ensure timely resolution of service disruptions; drive operational excellence.

Skills

Stakeholder management

IT program leadership

Strategic planning

ITIL frameworks

ERP integration

IoT

Networking & servers

Analytical skills

Education

Bachelor's degree in IT or related field

Tools

ERP systems

ITIL

Job description

Smith+ Nephew seeks an IT Business Relationship Manager to bridge IT and Global Operations, Strategy and Advanced Manufacturing Engineering. You will build partnerships, align technology with business needs, and guide initiatives from concept to delivery with IT support.

Ideal candidates have 10+ years in IT or Supply Chain, 5+ in BRM or IT program leadership, and strong ERP/ITIL knowledge. Hybrid work model and comprehensive benefits are offered.