Sr. Director, IT, Global Operations

Smith & Nephew; Memphis (TN); Hybrid; USD 186,000 - 306,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Tuition reimbursement

Parental leave

Paid time off

Holiday pay

Volunteer time

Wellness programs

Employee assistance program

Fertility and adoption assistance

Hybrid work model

Discounts on fitness clubs

Job summary

Smith+ Nephew seeks an IT Business Relationship Manager to bridge IT and Global Operations, Strategy and Advanced Manufacturing Engineering. You will build partnerships, align technology with business needs, and guide initiatives from concept to delivery with IT support.

Ideal candidates have 10+ years in IT or Supply Chain, 5+ in BRM or IT program leadership, and strong ERP/ITIL knowledge. Hybrid work model and comprehensive benefits are offered.

Qualifications

• 10+ years in IT or Supply Chain/Operations with at least 5 years in Business Relationship or IT Program Leadership.
• Ability to clearly articulate IT concepts to non-technical stakeholders.
• Knowledge of network, server, and database systems; ERP integration experience.

Responsibilities

• Serve as strategic liaison between IT and Global Operations Leadership, Strategy and Advanced Manufacturing Engineering.
• Develop a technology roadmap that aligns with Smith+ Nephew strategy and prioritizes enhancements.
• Manage IT escalations and ensure timely resolution of service disruptions; drive operational excellence.

Skills

Stakeholder management

IT program leadership

Strategic planning

ITIL frameworks

ERP integration

IoT

Networking & servers

Analytical skills

Education

Bachelor's degree in IT or related field

Tools

ERP systems

ITIL

Job description

Life Unlimited. At Smith+ Nephew we design and manufacture technology that takes the limits off living. IT Business Relationship Manager (BRM) serves as a strategic liaison between IT and Global Operations Leadership, Strategy and Advanced Manufacturing Engineering.

What will you be doing? This individual will work closely with our Global operations for all business units, S&N Way To Win, Advanced Manufacturing Eng, Strategy and ESG to build strong partnerships, understand business needs, and develop a shared technology roadmap that aligns with the overall S&N strategy. As the primary IT point of contact, the BRM will help identify opportunities to improve processes through technology, manage the intake and prioritization of enhancement ideas, and guide initiatives from concept to delivery with support from the broader IT organization. The BRM is also accountable for managing system escalations and ensuring timely resolution of service disruptions, acting as a key player in maintaining operational excellence.

What will you need to be successful?

• Ability to clearly articulate IT concepts to non-technical stakeholders
• Understanding of business operations, industry trends, and strategic planning
• Solid foundation in IT infrastructure, systems, and emerging technologies including IoT
• Proven experience building and maintaining strong stakeholder relationships
• Strong analytical skills
• 10+ years in IT or Supply Chain/Operations, with at least 5 years in Business Relationship or IT Program Leadership.
• Knowledge of network, server, and database systems
• Experience with ITIL frameworks
• Knowledge of ERP systems and integration

Education: Bachelor's degree in IT, Supply Chain, Mfg Engineering, Business Administration or related (Master's preferred)

Travel: less than 50%

You Unlimited. The anticipated base compensation range for this position is $186,250 - $305,688 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographic location. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

In addition to base pay, we offer competitive bonus and benefits, including medical, dental, and vision coverage, 401(k), tuition reimbursement, medical leave programs, parental leave, generous PTO, paid company holidays, 8 hours of volunteer time annually, and a variety of wellness offerings such as EAP.

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving.

Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement

Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

Flexibility: Hybrid Work Model (For most professional roles)

Training: Hands-On, Team-Customized, Mentorship

Extra Perks: Discounts on fitness clubs, travel and more!

Smith+ Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer. Smith+ Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+ Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.