Sr. Director, IT, Global Operations

Smith & Nephew, Inc.; Memphis (TN); Hybrid; USD 186,000 - 306,000; Full time

Benefits offered by this job

Hybrid Work Model

Medical, Dental, Vision

401(k)

Tuition Reimbursement

Paid Holidays

Generous PTO

Volunteer Time Off

Employee Assistance Program

Job summary

Life Unlimited at Smith+Naphew is seeking an IT Business Relationship Manager to act as the strategic liaison between IT and Global Operations Leadership, Strategy and Advanced Manufacturing Engineering. The role focuses on building partnerships, understanding business needs, and developing a shared technology roadmap aligned with Smith+Naphew's strategy.

You will manage enhancement ideas from concept to delivery, handle escalations, and ensure operational excellence across IT and supply chain

Qualifications

• 10+ years in IT or Supply Chain/Operations with at least 5 years in Business Relationship or IT Program Leadership.
• Bachelor's degree in IT, Supply Chain, Manufacturing Engineering, Business Administration or related; Master's preferred.
• Ability to articulate IT concepts to non-technical stakeholders.
• Strong knowledge of ERP systems and integration.
• Travel: less than 50%.

Responsibilities

• Serve as strategic liaison between IT and Global Operations Leadership, Strategy and Advanced Manufacturing Engineering.
• Build strong partnerships, understand business needs, and develop a technology roadmap.
• Identify opportunities to improve processes through technology and prioritize enhancements.
• Guide initiatives from concept to delivery with IT support.
• Manage system escalations and ensure timely resolution of service disruptions.

Skills

IT concepts articulation

Stakeholder relationships

IT infrastructure IoT

Strategic planning

Analytical skills

IT program leadership

Education

Bachelor's degree in IT / Supply Chain / Mfg Eng / Business Admin

Tools

ERP systems

Job description

Life Unlimited. At Smith+Naphew we design and manufacture technology that takes the limits off living. IT Business Relationship Manager (BRM) serves as a strategic liaison between IT and Global Operations Leadership, Strategy and Advanced Manufacturing Engineering.

What will you be doing?

This individual will work closely with our Global operations for all business units, S&N Way To Win, Advanced Manufacturing Eng, Strategy and ESG to build strong partnerships, understand business needs, and develop a shared technology roadmap that aligns with the overall S&N strategy. As the primary IT point of contact, the BRM will help identify opportunities to improve processes through technology, manage the intake and prioritization of enhancement ideas, and guide initiatives from concept to delivery with support from the broader IT organization. The BRM is also accountable for managing system escalations and ensuring timely resolution of service disruptions, acting as a key player in maintaining operational excellence.

What will you need to be successful?

• Ability to clearly articulate IT concepts to non-technical stakeholders
• Understanding of business operations, industry trends, and strategic planning
• Solid foundation in IT infrastructure, systems, and emerging technologies including IoT
• Proven experience building and maintaining strong stakeholder relationships
• Strong analytical skills
• 10+ years in IT or Supply Chain/Operations, with at least 5 years in Business Relationship or IT Program Leadership.
• Knowledge of network, server, and database systems
• Experience with ITIL frameworks
• Knowledge of ERP systems and integration

Education: Bachelor's degree in IT, Supply Chain, Mfg Engineering, Business Administration or related (Master's preferred)

Travel: less than 50%

You Unlimited.

Benefits and Compensation

• The anticipated base compensation range for this position is $186,250 - $305,688 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographic location. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we offer competitive bonus and benefits, including medical, dental, and vision coverage, 401(k), tuition reimbursement, medical leave programs, parental leave, generous PTO, paid company holidays, 8 hours of volunteer time annually, and a variety of wellness offerings such as EAP.
• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Naphew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.