Global Data Center Operations Lead

Amazon Web Services (AWS); Hilliard (OH); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Job summary

Amazon Data Services, Inc. in Ohio seeks a seasoned Data Center Operations Manager to lead a team responsible for global data center infrastructure. You will mentor staff, sponsor projects, and drive technical solutions while coordinating hardware and network diagnostics.

The role includes on-call responsibilities, travel between facilities, and delivering KPI-driven improvements to uptime and efficiency. You will collaborate with engineers, security, and supply chain partners to keep our cloud

Qualifications

• 4+ years of IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals with varying skills across locations.
• Developing Career Paths for the employees and making updates in internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective day-to-day data center operations including queue management and 24/7 shift arrangements.
• Lead subject matter expert knowledge across data center operations and drive improvements.
• Manage large scale outages and act as the call leader.
• Oversee policies and procedures to meet industry best practices and SLAs.
• Be prepared to travel to established locations for training until sites are operational.

Skills

People management

IT experience

Operations management

On-call support

Education

Bachelor's degree in CS/Engineering/Math

Tools

System management tools

Job description

Amazon Data Services, Inc. in Ohio seeks a seasoned Data Center Operations Manager to lead a team responsible for global data center infrastructure. You will mentor staff, sponsor projects, and drive technical solutions while coordinating hardware and network diagnostics.

The role includes on-call responsibilities, travel between facilities, and delivering KPI-driven improvements to uptime and efficiency. You will collaborate with engineers, security, and supply chain partners to keep our cloud