Global Data Center Operations Lead

Amazon Web Services (AWS)

Hilliard (OH)

On-site

USD 78,000 - 137,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health insurance

RSUs

Paid time off

Job summary

Amazon Data Services, Inc. in Ohio seeks a seasoned Data Center Operations Manager to lead a team responsible for global data center infrastructure. You will mentor staff, sponsor projects, and drive technical solutions while coordinating hardware and network diagnostics.

The role includes on-call responsibilities, travel between facilities, and delivering KPI-driven improvements to uptime and efficiency. You will collaborate with engineers, security, and supply chain partners to keep our cloud

Qualifications

4+ years of IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
2+ years of people management experience.
2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators.
Manage the performance of a diverse team of data center operation professionals with varying skills across locations.
Developing Career Paths for the employees and making updates in internal tools.
Recruit and train data technicians to ensure appropriate staffing levels.
Ensure effective day-to-day data center operations including queue management and 24/7 shift arrangements.
Lead subject matter expert knowledge across data center operations and drive improvements.
Manage large scale outages and act as the call leader.
Oversee policies and procedures to meet industry best practices and SLAs.
Be prepared to travel to established locations for training until sites are operational.