Global IT Operations Lead

Institute of Foundation Models; Sunnyvale (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

Bonus

401K

Paid time off

Parental leave

EAP

Life insurance

Disability

Job summary

Institute of Foundation Models is seeking an experienced IT Operations Specialist to bridge US and UAE offices, ensuring reliable, secure, and efficient end-user technology. This hands-on role combines systems administration with top-tier customer service to support onboarding, daily ops, and global collaboration.

You will architect and maintain IT infrastructure, manage endpoint devices, security, and policy compliance while supporting employees across time zones.

Qualifications

• 5–7 years of experience in IT Operations, Systems Administration, infrastructure support, or a related role.
• Experience managing endpoint devices, MDM platforms, and enterprise IT environments.
• Strong understanding of IT security, VPN technologies, access management, and compliance best practices.
• Experience supporting office infrastructure, including networking, storage, printers, and collaboration technologies.
• Proven experience with IT asset management and vendor management.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently in a fast-paced, high-growth environment.

Responsibilities

• Manage the overall health, uptime, performance, and day-to-day operation of the organization’s IT environment.
• Lead and support office IT initiatives, including new office setup and expansion projects.
• Implement and manage office technology infrastructure, including storage solutions, networking, printers, and endpoint devices.
• Establish and maintain IT policies, procedures, and operational standards.

Skills

IT Operations

Systems Administration

Endpoint devices

VPN technologies

IT security

Tools

MDM platforms

Endpoint management software

Job description

Institute of Foundation Models is seeking an experienced IT Operations Specialist to bridge US and UAE offices, ensuring reliable, secure, and efficient end-user technology. This hands-on role combines systems administration with top-tier customer service to support onboarding, daily ops, and global collaboration.

You will architect and maintain IT infrastructure, manage endpoint devices, security, and policy compliance while supporting employees across time zones.