Global IT Operations & Security Lead

Institute of Foundation Models; Sunnyvale (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Bonus

401K Plan

Paid time off

Parental leave

EAP (Employee Assistance Program)

Life insurance & disability

Job summary

Institute of Foundation Models is seeking an experienced IT Operations Specialist to bridge our U.S. and UAE offices.

You will ensure the reliability, security, and efficiency of our end-user technology environment while supporting onboarding and global collaboration across time zones. The role requires strong systems administration and exceptional customer service to maintain IT infrastructure, enforce security, and deliver high-touch support for a fast-growing organization.

Qualifications

• 5–7 years of IT Operations experience in IT/Infrastructure roles.
• Experience managing endpoint devices and enterprise IT environments.
• Strong IT security, VPN, access management and compliance knowledge.

Responsibilities

• Manage the overall health, uptime, performance, and day-to-day operation of the organization’s IT environment.
• Lead and support office IT initiatives, including new office setup and expansion projects.
• Implement and manage office technology infrastructure, including storage solutions, networking, printers, and endpoint devices.
• Establish and maintain IT policies, procedures, and operational standards.
• Maintain a secure IT environment with a strong focus on data protection, compliance, and intellectual property security.
• Manage VPN access, endpoint security controls, and identity management processes.
• Ensure adherence to organizational security policies and best practices.
• Support security audits, compliance requirements, and risk mitigation initiatives.
• Administer Mobile Device Management (MDM) platforms and endpoint management solutions.
• Configure, deploy, secure, and maintain laptops, mobile devices, and other user hardware.
• Manage device lifecycle processes, including provisioning, upgrades, replacements, and decommissioning.
• Standardize and automate endpoint deployment and configuration where possible.
• Serve as the face of IT for employees, providing high-touch, white-glove support across the organization.
• Deliver IT onboarding and orientation for new hires.
• Set up and configure laptops, software, accounts, printers, and collaboration tools.
• Troubleshoot hardware, software, networking, and access issues with a strong customer-service mindset.
• Ensure a seamless employee experience from onboarding through ongoing support.
• Manage IT asset inventory, procurement, tracking, and lifecycle management.
• Coordinate purchasing and deployment of laptops, peripherals, and office technology equipment.
• Build and maintain relationships with technology vendors and service providers.
• Monitor contracts, warranties, renewals, and vendor performance.
• Act as a key liaison between U.S. and UAE operations, ensuring consistent IT standards and support.
• Coordinate across teams and time zones to maintain operational continuity and service excellence.
• Support business growth through scalable and efficient technology operations.

Skills

IT Operations

Systems Administration

Customer service

Vendor management

Security compliance

Troubleshooting

Education

5–7 years IT Operations experience

Experience with enterprise IT environments

Tools

MDM platforms

VPN technologies

Endpoint management

Job description

Institute of Foundation Models is seeking an experienced IT Operations Specialist to bridge our U.S. and UAE offices.

You will ensure the reliability, security, and efficiency of our end-user technology environment while supporting onboarding and global collaboration across time zones. The role requires strong systems administration and exceptional customer service to maintain IT infrastructure, enforce security, and deliver high-touch support for a fast-growing organization.