Global IT Operations Lead: End-User Tech & Security

DFO Referrals; Westport (CT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% company paid medical premiums

Hybrid work environment

Gym reimbursement

Generous PTO offering

401(k) match 150%

Flexible benefits

Job summary

Dalio Family Office seeks an IT Operations Specialist to lead regional end‑user support, endpoint management, and identity administration across a global workforce. This role partners with a UAE-based team to provide follow‑the‑sun support across multiple time zones.

The role delivers hands‑on support to corporate and engineering users while helping maintain the operational controls that support compliance, cybersecurity, and regulatory requirements.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field; Or equivalent professional experience
• 3+ years’ experience in IT operations, end‑user support, or systems administration
• Hands‑on experience managing macOS environments with Jamf, including device management, patch policies, compliance reporting, and automation
• Experience administering Okta including SSO, group‑based access, lifecycle workflows, and MFA policies
• Working knowledge of Entra ID and Microsoft 365 in a hybrid identity environment
• Understanding of endpoint security and access controls
• Experience supporting collaboration tooling including Slack, Zoom, Microsoft 365, and Atlassian.
• Experience operating in a global team; comfort coordinating across time zones and supporting users remotely
• Strong incident handling discipline, with the ability to document actions clearly enough to support audit and regulatory review
• Travel as required up to 15%

Responsibilities

• Serve as a first point of contact for IT support, with prompt triage, resolution, and ticket hygiene
• Partner with UAE and Singapore-based IT colleagues to deliver consistent support across global time zones
• Manage the macOS endpoint environment, including provisioning, configuration, patching, compliance, and lifecycle management through Jamf; support Windows devices through Intune as needed
• Administer identity and access management through Okta and Entra ID
• Provision and deprovision access to SaaS applications, including Slack, Atlassian, Figma, and approved AI tools
• Enforce endpoint security standards, including encryption, MDM compliance, EDR health, and patch management; drive remediation of non-compliant devices
• Support secure connectivity for office and remote users, including Wi‑Fi, Zscaler, Tailscale, AV/conferencing systems, and printing services
• Assist with IT and cybersecurity incident response activities, coordinating with Security Engineering and managed detection partners
• Support ISO 27001 operational controls relevant to IT operations, including access reviews, asset management, change records, and audit evidence collection. Maintain documentation to a standard suitable for audit
• Support vendor relationships for IT services in region, including hardware suppliers, ISPs, telephony, and software vendors
• Contribute to cross regional IT projects working in partnership with global IT and Security Engineering teams
• Produce and maintain user‑facing guidance, internal runbooks, and standard operating procedures
• Provide white‑glove support to senior leaders and support critical business events, including occasional after‑hours assistance
• Additional duties as assigned

Skills

Jamf

Intune

Okta

Entra ID

SaaS access management

MDM enforcement

Security incident response

Hybrid IT support

Education

Bachelor’s degree in Computer Science or related field

Tools

Jamf Pro

Intune

Okta

Entra ID

Microsoft 365

Slack

Zscaler

Job description

Dalio Family Office seeks an IT Operations Specialist to lead regional end‑user support, endpoint management, and identity administration across a global workforce. This role partners with a UAE-based team to provide follow‑the‑sun support across multiple time zones.

The role delivers hands‑on support to corporate and engineering users while helping maintain the operational controls that support compliance, cybersecurity, and regulatory requirements.