Global IT Leader: AI-Driven Infrastructure & Security

Birdeye; Town of Texas (WI); On-site; USD 150,000 - 190,000; Full time

Job summary

Birdeye seeks a Senior IT Manager to lead our global IT infrastructure, applications, and support teams. You will oversee development, implementation, and maintenance of systems while ensuring the security, efficiency, and performance of IT operations.

We are looking for a forward-thinking leader with a deep background in AI and agentic frameworks, who can transform IT through automation and self-healing operations across multiple locations.

Qualifications

• 7+ years experience in IT or related industry.
• ITIL Foundation certified; CCNA, MCP preferred.
• Bachelor and/or Master Degree in Computer Science, Information Systems.
• Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.
• Expertise in data governance preferred
• Experience in Systems namely G-suite, RingCentral, Office 365, JIRA, VMWare, Kandji, Scale Fusion
• Hands‑on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry leading IT systems.
• Experience in leading & managing in all aspects of IT operations, including business requirement analysis and design, systems and development, systems operations, network administration and life‑cycle management.
• Ability to work independently and must have strong organizational, communication and customer service skills
• Expertise in managing IT operations remotely for global locations
• Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.
• ? Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

Responsibilities

• Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and excellence.
• Oversee IT operations including infrastructure, applications, security, and support services.
• Manage relationships with external vendors and service providers.
• Ensure compliance with industry regulations, security standards, and best practices.
• Develop and implement IT strategies that support business objectives.
• Define and implement IT policies, processes, and standards.
• Plan and execute IT projects, ensuring alignment with business goals, on-time delivery, and within budget.
• Drive digital transformation initiatives and identify areas for improvement in IT processes and services.
• Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, storage, and cloud services).
• Lead cybersecurity initiatives to protect systems and data, including risk assessments, vulnerability management, and incident response.
• Budgeting & cost management: manage IT budget, optimize investments, track performance metrics.
• Stakeholder management: work with internal stakeholders and provide updates to senior leadership on IT performance and risks.

Skills

Leadership

IT governance

Network & security

Cloud & virtualization

Vendor management

Remote IT operations

Data governance

ITIL Foundation

CCNA

MCP

Team management

Strategic planning

Education

Bachelor/Master in Computer Science or Information Systems

Tools

G-suite

RingCentral

Office 365

JIRA

VMware

Kandji

Scale Fusion

Job description

Birdeye seeks a Senior IT Manager to lead our global IT infrastructure, applications, and support teams. You will oversee development, implementation, and maintenance of systems while ensuring the security, efficiency, and performance of IT operations.

We are looking for a forward-thinking leader with a deep background in AI and agentic frameworks, who can transform IT through automation and self-healing operations across multiple locations.