Senior IT Manager

Birdeye; Dallas (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

Birdeye seeks a Senior IT Manager to lead global IT infrastructure, applications, and support teams, ensuring secure, efficient, and scalable operations across locations. You will drive automation and AI-enabled IT transformations, aligning technology with business goals and fostering innovation.

The role requires hands-on leadership of complex IT environments, managing budgets, vendors, and strategic IT initiatives while maintaining a focus on security, governance, and performance.

Qualifications

• 7+ years of IT experience
• ITIL Foundation certification required
• Bachelor and/or Master in CS or IS
• Proven leadership of IT infrastructure in fast-paced, global orgs
• Strong knowledge of infrastructure, security, and vendor management
• Experience with IT operations across multiple locations and remote
• Experience in data governance preferred
• Experience with G Suite, RingCentral, Office 365, JIRA, VMware, Kandji, Scale Fusion

Responsibilities

• Lead and mentor IT teams across global locations
• Oversee IT infrastructure, applications, security, and support services
• Manage relationships with external vendors and service providers
• Ensure compliance with security standards and industry regulations
• Collaborate with leadership to develop and implement IT strategies
• Plan and execute IT projects on time and within budget
• Drive digital transformation and automation initiatives to improve IT processes

Skills

Leadership

IT Operations

Cybersecurity

Vendor Management

Budget Management

Remote IT operations

Stakeholder Management

Automation & AI mindset

Education

Bachelor or Master in Computer Science / Information Systems

ITIL Foundation certification

CCNA / MCP certifications preferred

Tools

G Suite

RingCentral

Office 365

JIRA

VMware

Kandji

Scale Fusion

Job description

Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

Job Summary:

The Senior IT Manager will lead and manage Birdeye’s IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems while ensuring the security, efficiency, and performance of IT operations.

We are looking for a forward-thinking leader who doesn't just manage "the way things are," but actively reimagines IT through the lens of automation. The ideal candidate has a deep background in AI and Agentic frameworks, having successfully transitioned traditional IT service management into a self-healing, automated ecosystem.

Key Responsibilities:

• Leadership & Management:
  • - Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and excellence.
  • - Oversee IT operations including infrastructure, applications, security, and support services.
  • - Manage relationships with external vendors and service providers.
  • - Ensure compliance with industry regulations, security standards, and best practices.
  • - Collaborate with senior leadership to develop and implement IT strategies that support business objectives.
  • - Define and implement IT policies, processes, and standards.
  • - Plan and execute IT projects, ensuring alignment with business goals, on‑time delivery, and within budget.
  • - Drive digital transformation initiatives and identify areas for improvement in IT processes and services.
• Infrastructure & Security Management:
  • - Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, storage, and cloud services).
  • - Ensure the availability, reliability, and scalability of systems and applications.
  • - Lead cybersecurity initiatives to protect systems and data, including risk assessments, vulnerability management, and incident response.
• Budgeting & Cost Management:
  • - Manage the IT budget, ensuring efficient allocation of resources.
  • - Optimize IT investments to achieve cost savings and improve technology ROI.
  • - Track and report on IT performance metrics and financials.
• Stakeholder Management:
  • - Work closely with internal stakeholders to understand their technology needs and deliver solutions that meet business requirements.
  • - Provide regular updates to senior leadership on IT performance, risks, and opportunities.

Requirements

• 7+ years experience in IT or related industry
• Must be ITIL Foundation certified. CCNA, MCP certifications preferred
• Bachelor and/or Master Degree in Computer Science, Information Systems.
• Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.
• Expertise in data governance preferred
• Experience in Systems namely G-suite, RingCentral, Office 365, JIRA, VMWare, Kandji, Scale Fusion
• Hands‑on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry leading IT systems.
• Experience in leading & managing in all aspects of IT operations, including business requirement analysis and design, systems and development, systems operations, network administration and life‑cycle management.
• Ability to work independently and must have strong organizational, communication and customer service skills
• Expertise in managing IT operations remotely for global locations
• Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.
• ? Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.