AI-Driven IT Manager — Hybrid Work & Security

360 Public Relations; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical insurance

Dental insurance

Vision care

401k with company match

Paid time off

Parental leave

Pet leave

Professional development

Job summary

360PR+ seeks a proactive IT Manager to own the agency’s technology infrastructure across two offices, lead AI tool adoption, and secure systems. You’ll manage daily IT operations, licensing, and vendor relations while guiding staff through new technologies in a creative, client-focused environment.

Ideal candidates bring 5–8 years of IT management experience, a strong SaaS/cloud toolkit, and a genuine interest in AI. Hybrid work and growth opportunities await.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• 5 to 8 years of IT management experience, preferably in a professional services or agency environment
• Strong working knowledge of SaaS platforms, cloud services, and device management
• Genuine enthusiasm for AI tools and a demonstrated ability to learn new platforms quickly
• Strong interpersonal and communication skills, with the ability to translate technical concepts for non-technical colleagues
• A collaborative, service-oriented mindset
• A willingness to provide occasional on-call or after-hours support

Responsibilities

• Manage IT infrastructure across hardware, software licensing, vendor relationships, and security protocols
• Serve as the primary point of contact for 60-75 employees in a hybrid work environment
• Manage systems access for onboarding, offboarding, and role changes
• Maintain relationship with external IT service provider
• Manage the Microsoft 365 admin center, including user accounts, licenses, groups, and permissions
• Configure and maintain core licensed applications (Teams, SharePoint, OneDrive, Exchange, Adobe), as well as several third-party subscription platforms for influencer marketing, social media management, etc.
• Ensure data security and compliance with agency technology policies
• Manage the agency’s IT budget and subscriptions
• Support implementation of AI tools, such as Suits.ai and OpenAI, serving as technical liaison with third-party partners and collaborating with 360’s AI Task Force
• Develop templates and practical guides that help staff apply AI tools to their day-to-day work
• Stay abreast of innovation in AI, providing guidance on the implications for 360
• Evaluate effectiveness of implemented tools and gather feedback to inform future technology decisions
• Help promote a culture of curiosity and widespread adoption of technology among the staff
• Design and lead training sessions to build staff confidence and fluency with emerging technology tools and processes
• Act as an ongoing resource for staff questions related to IT, as well as AI in collaboration with 360’s AI Task Force
• Evaluate effectiveness of implemented tools and gather feedback to inform future technology decisions

Skills

IT management

SaaS platforms

Cloud services

Device management

AI tools

Education

Bachelor's degree in Information Technology or CS

Tools

Microsoft 365 admin

Teams

SharePoint

OneDrive

Exchange

Adobe

Job description

360PR+ seeks a proactive IT Manager to own the agency’s technology infrastructure across two offices, lead AI tool adoption, and secure systems. You’ll manage daily IT operations, licensing, and vendor relations while guiding staff through new technologies in a creative, client-focused environment.

Ideal candidates bring 5–8 years of IT management experience, a strong SaaS/cloud toolkit, and a genuine interest in AI. Hybrid work and growth opportunities await.