Global IT Infrastructure Support Specialist

Polaris Industries Inc.; Fernley (NV); On-site; USD 65,000 - 85,000; Full time

Job summary

Polaris Inc. is seeking an IT Infrastructure Support Specialist to deploy and support systems used by employees across offices, manufacturing facilities, and distribution centers in a global enterprise.

You will provide end-user support and help maintain devices, applications, accounts, and workplace technology, acting as a local hands-on resource for corporate Tier 3 teams. This role covers Windows, macOS, AD, and Microsoft 365, with responsibilities including ticketing in ServiceNow, device

Qualifications

• A 2-year technical degree or equivalent experience is preferred.
• A minimum of 1 year of experience working in an enterprise help desk setting is preferred.
• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment is preferred.
• Knowledge of Windows 10, Windows 11, and macOS.
• Experience configuring and maintaining laptops and desktops in an enterprise environment is preferred.
• Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively with remote peers.
• Excellent communication and customer service skills.
• Manual and physical dexterity, including the ability to lift equipment weighing more than 40 pounds.
• Ability to work in warehouse, office, and manufacturing environments.
• This position is not eligible for sponsorship.

Responsibilities

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
• Record tickets and track time in ServiceNow, the IT service management solution.
• Provide rapid‑response technology support for users at distribution centers, corporate offices, and manufacturing facilities.
• Support laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.
• Support Windows‑based operating systems, Microsoft Office applications, and other commercial and internally developed software packages.
• Administer Active Directory and Microsoft 365 user and end‑user system objects.
• Provide local hands‑on support to corporate tier 3 IT teams, including problem reporting and resolution across supported locations.
• Maintain ongoing computer refreshes and equipment setups.
• Create documentation, standard work, and knowledge base articles.
• Serve as a local resource for Worldwide Service Desk projects.
• Participate in after‑hours on‑call support as required.

Skills

Communication skills

Customer service

Independent worker

Team collaboration

Technical knowledge

Education

Two-year technical degree

Tools

ServiceNow

Active Directory

Microsoft 365

Windows/macOS

Office Suite

Job description

Polaris Inc. is seeking an IT Infrastructure Support Specialist to deploy and support systems used by employees across offices, manufacturing facilities, and distribution centers in a global enterprise.

You will provide end-user support and help maintain devices, applications, accounts, and workplace technology, acting as a local hands-on resource for corporate Tier 3 teams. This role covers Windows, macOS, AD, and Microsoft 365, with responsibilities including ticketing in ServiceNow, device