Onsite IT Infrastructure Support Pro

Polaris Industries Inc.; Medina (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Profit-sharing plan

401(k) matching

Health, dental, and vision insurance

Job summary

Polaris Inc. is seeking an IT Infrastructure Support Specialist to deploy and support systems used by Polaris corporate employees worldwide.

You will provide hands-on deskside and onsite support, manage incidents in ServiceNow, and help maintain reliable endpoint technology in offices, warehouses, and manufacturing environments. Applicants should have a 2-year technical degree and at least 3 years of enterprise IT experience, with strong knowledge of Windows 11, M365, macOS, and hardware.

Qualifications

• A 2-year technical degree or equivalent experience is required.
• A minimum of 3 years of onsite deskside IT support experience in an enterprise environment is required.
• Advanced knowledge of modern computer hardware, wired and wireless networking, IP phones, printers, and peripheral computer equipment is required.
• Advanced knowledge of Windows 11, Microsoft M365, and macOS is required.
• Experience configuring and maintaining laptops and desktops in an enterprise environment is required.
• Excellent communication and customer service skills are required.
• Self-motivation and the ability to work independently and collaboratively with remote peers are required.
• Manual and physical dexterity and the ability to lift equipment weighing more than 40 pounds are required.
• Ability to work in warehouse, office, and manufacturing environments is required.
• Occasional travel may be required.

Responsibilities

• Assess and prioritize daily work from outstanding Worldwide Service Desk issues.
• Own assigned incidents and service requests through resolution, coordinate escalations, and provide timely updates to users.
• Provide rapid-response onsite support to corporate offices and occasional onsite assistance across local corporate locations.
• Support laptops, desktops, custom workstations, proprietary technology, Windows-based operating systems, Microsoft M365 applications, and other commercial and internally developed software.
• Perform authorized user and endpoint administration in Active Directory, Microsoft Entra ID, Microsoft Intune, and Microsoft M365.
• Provide hands-on local support for corporate Tier 3 IT teams, including troubleshooting, issue reporting, and resolution coordination.
• Coordinate and execute computer deployments, refreshes, replacements, and setups.
• Maintain accurate hardware inventory and asset records, and follow established procedures for equipment recovery, secure data handling, and disposal.
• Document incidents, service requests, troubleshooting activities, and time worked in ServiceNow.
• Create documentation, standard work, and knowledge base articles.
• Act as a local resource for Worldwide Service Desk projects and collaborate with remote and onsite support teams.

Skills

Desk-side support

Customer service

Team collaboration

Education

2-year technical degree

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

Microsoft M365

ServiceNow

Windows

macOS

Job description

Polaris Inc. is seeking an IT Infrastructure Support Specialist to deploy and support systems used by Polaris corporate employees worldwide.

You will provide hands-on deskside and onsite support, manage incidents in ServiceNow, and help maintain reliable endpoint technology in offices, warehouses, and manufacturing environments. Applicants should have a 2-year technical degree and at least 3 years of enterprise IT experience, with strong knowledge of Windows 11, M365, macOS, and hardware.