IT Infrastructure Support Specialist

North Pole Star, S. de R.L. de C.V.; Fernley (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Polaris Inc. is seeking an IT Infrastructure Support Specialist to deploy and support systems used by employees across offices, manufacturing facilities, and distribution centers.

You will provide end-user support and help maintain devices, applications, accounts, and workplace technology. The role includes local support for corporate tier 3 IT teams, participation in after-hours on-call, and exposure to enterprise infrastructure across multiple environments worldwide.

Qualifications

• Two-year technical degree or equivalent experience preferred.
• Experience in an enterprise help desk setting is preferred.
• Knowledge of Windows 10/11, macOS, and Microsoft Office applications.

Responsibilities

• Assess and prioritize daily work based on Worldwide Service Desk issues.
• Record tickets and track time in ServiceNow.
• Provide rapid-response technology support for users at multiple sites.
• Support laptops, desktops, handheld scanners, printers, and other equipment.
• Maintain Active Directory and Microsoft 365 user objects.
• Offer local hands-on support to corporate tier 3 IT teams across locations.
• Participate in after-hours on-call support as required.

Skills

ServiceNow

Active Directory

Microsoft 365

Windows/macOS support

Customer service

Education

Technical degree or equivalent experience

Tools

Windows 10/11

macOS

Office 365

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview

The IT Infrastructure Support Specialist deploys and supports the systems and technologies used by employees across corporate offices, manufacturing facilities, and distribution centers in a global enterprise environment. You will provide responsive end-user support while helping maintain reliable devices, applications, accounts, and workplace technology. The role also serves as a local hands-on resource for corporate tier 3 IT teams and supports Worldwide Service Desk initiatives. This position offers broad exposure to enterprise infrastructure across office, warehouse, manufacturing, and distribution environments.

Key Responsibilities

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
• Record tickets and track time in ServiceNow, the IT service management solution.
• Provide rapid-response technology support for users at distribution centers, corporate offices, and manufacturing facilities.
• Support laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.
• Support Windows-based operating systems, Microsoft Office applications, and other commercial and internally developed software packages.
• Administer Active Directory and Microsoft 365 user and end-user system objects.
• Provide local hands-on support to corporate tier 3 IT teams, including problem reporting and resolution across supported locations.
• Maintain ongoing computer refreshes and equipment setups.
• Create documentation, standard work, and knowledge base articles.
• Serve as a local resource for Worldwide Service Desk projects.
• Participate in after-hours on-call support as required.

Desired Competencies

• Technical / Functional Expertise: You apply the required technical or professional knowledge to perform your role effectively and stay current within your area of expertise.
• Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.
• Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.

Qualifications

• A 2-year technical degree or equivalent experience is preferred.
• A minimum of 1 year of experience working in an enterprise help desk setting is preferred.
• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment is preferred.
• Knowledge of Windows 10, Windows 11, and macOS.
• Experience configuring and maintaining laptops and desktops in an enterprise environment is preferred.
• Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively with remote peers.
• Excellent communication and customer service skills.
• Manual and physical dexterity, including the ability to lift equipment weighing more than 40 pounds.
• Ability to work in warehouse, office, and manufacturing environments.
• This position is not eligible for sponsorship.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our