Global IT Help Desk Technician - Windows & Remote Support

Amphenol Borisch Technologies; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) match

Paid time off

Life insurance

Job summary

Amphenol Borisch Technologies is seeking a Help Desk Technician to support end-user workstations and local area network performance across our Mesa facilities. You will handle hardware/software maintenance, user assistance, and training to keep productivity high.

The role requires Windows proficiency, strong communication, and the ability to troubleshoot remotely and on-site. We offer comprehensive benefits and a full-time schedule.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 2-4 years of computer servicing/help desk experience.
• Extensive knowledge of Microsoft Windows and Microsoft Office.
• Ability to provide remote support via e-mail, phone, and remote desktop connection.
• Ability to install, configure, and maintain personal computers and related hardware and software.
• Demonstrated ability to establish priorities and organize resources.
• Strong problem solving/analytical skills.
• Exceptional customer service skills.
• Strong verbal and written communication skills.Ability to present information to groups of people.
• Ability to communicate technical information to nontechnical personnel.
• Ability to lift and carry equipment weighing up to 20 pounds.
• Ability to regularly bend, stoop, crawl, and reach with both arms.

Responsibilities

• Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN.
• Establishes voice and e-mail accounts for new users.Provides information systems orientation to new and existing employees.
• Manages the help desk ticket system. Prioritizes and assigns tasks to self or other team members using the ticket system.
• Investigates user problems and identifies their source; determines possible solutions; and tests and implements solutions.
• Serves as liaison for key vendors for printers, telecommunications and mobile phones.
• Organizes and manages IT assets, including labeling equipment and supporting office moves.
• Investigates and makes recommendations for new software applications to support and improve business processes.
• Any other tasks assigned by supervisor

Skills

Microsoft Windows

Microsoft Office

Customer service

Communication skills

Troubleshooting

Remote support

Ticketing system

Education

High School Diploma

Bachelor's degree preferred

Tools

Ticketing system

Remote Desktop

Job description

Amphenol Borisch Technologies is seeking a Help Desk Technician to support end-user workstations and local area network performance across our Mesa facilities. You will handle hardware/software maintenance, user assistance, and training to keep productivity high.

The role requires Windows proficiency, strong communication, and the ability to troubleshoot remotely and on-site. We offer comprehensive benefits and a full-time schedule.