Help Desk Technician

Amphenol Corp; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full Medical, Dental and Prescription

401(k) match

Paid Holidays & PTO

Job summary

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, seeks a Help Desk Technician to maintain end-user workstations and LAN performance. The role covers local and remote support across multiple facilities, including North America and other locations.

The position requires 2–4 years of experience, strong Windows/Office knowledge, and customer-focused communication. Full benefits and a stable full-time schedule are offered.

Qualifications

• High School Diploma Required; Bachelor degree preferred.
• 2–4 years of computer servicing/help desk experience.
• Extensive knowledge of Microsoft Windows and Microsoft Office.
• Ability to provide remote support via e-mail, phone, and remote desktop connection.
• Ability to install, configure, and maintain PCs and related hardware/software.
• Strong problem solving/analytical skills and customer service.

Responsibilities

• Administers end-user workstations and supports end-user activities using TCP/IP on a Windows LAN.
• Establishes voice and e-mail accounts for new users; provides orientation to employees.
• Manages the help desk ticket system; prioritizes and assigns tasks.
• Investigates user problems, identifies solutions, tests and implements.
• Liaises with vendors for printers, telecommunications and mobile phones.
• Organizes and manages IT assets, including storage, labeling, and hardware/software installation.
• Investigates and recommends new software to improve business processes.
• Performs other tasks as assigned.

Skills

Windows OS

Microsoft Office

Remote support

Customer service

Communication skills

Ticketing system

Education

High School Diploma

Bachelor's degree preferred

Tools

Remote Desktop

Help desk ticket system

Job description

We are recruiting for a Help Desk Technician to maintain and monitor end-user workstations and productivity on a local area network. The Technician performs a variety of maintenance, software installation, end-user support, and training to ensure end-user workstations and network performance meet company and user requirements for facilities located in three countries. The Help Desk Technician is also responsible for the tracking and maintenance of key IT assets.

Essential Duties and Responsibilities

• Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN
• Establishes voice and e-mail accounts for new users.Provides information systems orientation to new and existing employees.
• Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team members using the ticket system.
• Investigates user problems and identifies their source; determines possible solutions; and tests and implements solutions.
• Serves as liaison for key vendors for printers, telecommunications and mobile phones.
• Organizes and manages IT assets, including:organizing storage space; labeling equipment; installing hardware and software; and supporting office and cell moves.
• Investigates and makes recommendations for new software applications to support and improve business processes.
• Any other tasks assigned by supervisor

Job Requirements

• High School Diploma Required. Bachelor degree preferred.
• Minimum 2-4 years of computer servicing/help desk experience.
• Extensive knowledge of Microsoft Windows and Microsoft Office.
• Ability to provide remote support via e-mail, phone, and remote desktop connection.
• Ability to install, configure, and maintain personal computers and related hardware and software.
• Demonstrated ability to establish priorities and organize resources.
• Strong problem solving/analytical skills.
• Exceptional customer service skills.
• Strong verbal and written communication skills.Ability to present information to groups of people.
• Ability to communicate technical information to nontechnical personnel.
• Ability to lift and carry equipment weighing up to 20 pounds.
• Ability to regularly bend, stoop, crawl, and reach with both arms.

About our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer

At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-timeemployees. Highlights include:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.