Client-Focused IT Help Desk Technician (Remote & Onsite)

Wet Willie's

Las Vegas (NV)

On-site

USD 45,000 - 65,000

Full time

7 days ago

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Job summary

Wet Willie's is seeking an IT Support Specialist in Las Vegas, NM to manage remote and onsite client networks, troubleshoot WAN/LAN, servers, and user desktops with a focus on delivering superior service.

Candidate should have 3+ years in IT services, strong Microsoft product knowledge, and preferably relevant certifications (MCP, CCNA). The role emphasizes teamwork, problem solving, and customer-focused support.

Qualifications

High School diploma or GED; some college preferred.
At least 3 years of experience in the IT services field.
Strong understanding of small business technology; particularly Microsoft products.
Microsoft Certified Professional certification strongly preferred.
Cisco Certified Network Associate is a plus.

Responsibilities

Be familiar with and capable of supporting and troubleshooting common small business technologies, particularly Microsoft products.
Deliver excellent customer service onsite and via the telephone including building rapport with the client, making them feel comfortable with working with you, and inspiring confidence in the solutions you are delivering.
Inputting complete and accurate notes in the internal systems.
Effectively managing time and resources to deliver the highest value to clients.