Client-Focused IT Help Desk Technician (Remote & Onsite)

Littleton Coin Company; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Wet Willie's is seeking an IT Support Specialist in Las Vegas, NM to manage remote and onsite client networks, troubleshoot WAN/LAN, servers, and user desktops with a focus on delivering superior service.

Candidate should have 3+ years in IT services, strong Microsoft product knowledge, and preferably relevant certifications (MCP, CCNA). The role emphasizes teamwork, problem solving, and customer-focused support.

Qualifications

• High School diploma or GED; some college preferred.
• At least 3 years of experience in the IT services field.
• Strong understanding of small business technology; particularly Microsoft products.
• Microsoft Certified Professional certification strongly preferred.
• Cisco Certified Network Associate is a plus.

Responsibilities

• Be familiar with and capable of supporting and troubleshooting common small business technologies, particularly Microsoft products.
• Deliver excellent customer service onsite and via the telephone including building rapport with the client, making them feel comfortable with working with you, and inspiring confidence in the solutions you are delivering.
• Inputting complete and accurate notes in the internal systems.
• Effectively managing time and resources to deliver the highest value to clients.

Skills

Customer service

Troubleshooting

Remote support

Education

High School diploma or GED

Some college

Microsoft Certified Professional

Cisco Certified Network Associate

Tools

Microsoft products

Job description

Job 137069 - IT Support Specialist
Las Vegas, NM

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

Specific duties include:

• Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
• Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
• Deliver excellent customer service onsite and via the telephone including:
  • Building rapport with the client
  • Making them feel comfortable with working with you
  • Inspiring confidence in the solutions you are delivering
  • Being conscious of their time and level of frustration
  • Following up when you say you will
  • Inputting complete and accurate notes in the internal systems
  • Effectively managing your time and the resources to make sure that you are delivering the highest value to clients

Requirements

• High School diploma or GED, some college preferred
• At least 3 years of experience in the IT services field
• Thorough understanding of small business technology; particularly Microsoft products
• Microsoft Certified Professional certification strongly preferred
• Cisco Certified Network Associate is a plus
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Advanced Windows XP experience preferred