Help Desk Technician - Windows & macOS IT Support

Mach Industries; Huntington Beach (CA); Vor Ort; USD 44.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Equity options

Professional development

Retirement plan

Zusammenfassung

Mach Industries in Huntington Beach, CA seeks a proactive Help Desk Technician to provide Level 1–2 IT support, serving as the first contact for technical issues and ensuring smooth IT operations day to day.

You will troubleshoot hardware, software, and network problems, configure workstations, manage accounts in AD/GS/M365, and escalate complex issues while documenting procedures and training users. This role requires strong communication and teamwork.

Qualifikationen

• 2+ years of experience in IT support or help desk roles.
• Proficiency with Windows and macOS operating systems.
• Experience with Active Directory, Google Suite, Microsoft 365, and basic network troubleshooting.
• Familiarity with hardware setup, installation, and troubleshooting (e.g., laptops, desktops, printers).
• Understanding of basic network concepts (IP addresses, subnets, DNS, DHCP).
• Experience with help desk ticketing systems (e.g. Jira and ServiceNow).
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.

Aufgaben

• Serve as the first point of contact for employees seeking technical assistance with their IT equipment.
• Troubleshoot and resolve hardware, software, and network-related issues for both Level 1 and Level 2 support cases.
• Assist with the setup, configuration, and maintenance of workstations, laptops, mobile devices, and other equipment.
• Perform basic network troubleshooting, including diagnosing connectivity issues, resetting network devices, and verifying internet access.
• Manage user accounts and permissions in systems such as Active Directory, Google Suite, Slack, Okta and other enterprise platforms.
• Install, configure, and update software applications on workstations and resolve software-related issues.
• Provide support for peripheral devices such as printers, scanners, and monitors.
• Assist in maintaining IT documentation, including user guides, technical procedures, and asset inventories.
• Escalate complex or unresolved issues to senior level IT support personnel when necessary.
• Train users on the best practices for utilizing IT systems and resolving basic issues independently.
• Collaborate with other IT team members to ensure the smooth operation of all IT infrastructure.

Kenntnisse

IT support

Windows & macOS

Customer service

Communication

Ausbildung

Associate’s degree in IT or related

Certifications (CompTIA A+, Network+)

Tools

Jira

ServiceNow

Active Directory

Google Workspace

Microsoft 365

Jobbeschreibung

Mach Industries in Huntington Beach, CA seeks a proactive Help Desk Technician to provide Level 1–2 IT support, serving as the first contact for technical issues and ensuring smooth IT operations day to day.

You will troubleshoot hardware, software, and network problems, configure workstations, manage accounts in AD/GS/M365, and escalate complex issues while documenting procedures and training users. This role requires strong communication and teamwork.