Help Desk Technician

Trigyn Technologies; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Trigyn Technologies is seeking a Help Desk Support Technician for a contract assignment in Dallas, TX. This role involves providing technical phone support for application, hardware, OS, network, and telecom issues.

The successful candidate will manage trouble tickets efficiently and work as part of a Global IT Service Desk. A minimum of 1 year of Service Desk experience is required, along with proficiency in various operating systems.

Qualifications

• Minimum 1 year Service Desk experience.
• Proficiencies in Windows XP, Windows 7, Mac, MS Office 2007/2010.
• Knowledge of Mobile Devices including iPhone, Android, Blackberry.

Responsibilities

• Provide responsive technical phone support for various issues.
• Create and maintain accurate trouble tickets.

Skills

Technical phone support

Trouble ticket management

Mobile devices support

Active Directory

Tools

Windows XP

Windows 7

MS Office 2007

MS Office 2010

Service Desk Ticketing Systems

Job description

Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting‑edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.

In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.

Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.

Job Description

Trigyn’s direct client is looking for a Help Desk Support Technician for a contract assignment in Dallas, TX. This exciting opportunity will assist in building and being part of a Global IT Service Desk for the client.

Core job responsibilities include:

• Providing responsive technical phone support for application, hardware, OS, network, and telecom issues.
• Creating and maintaining accurate trouble tickets, recording problems, analysis performed, resolution, and other information relevant to resolving the problem.

Qualifications

Experience:

• Minimum 1 year Service Desk experience.
• Proficiencies: Operating Systems: Windows XP, Windows 7, Mac, MS Office 2007, MS Office 2010.
• Knowledge of Office 2013.
• Mobile Devices including iPhone, Android, Blackberry, Windows Mobile VPN/Home Routers, Active Directory, Service Desk Ticketing Systems.

NO THIRD PARTY CANDIDATES PERMITTED!

Additional Information

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.

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