Help Desk Analyst Level 1

Trigyn Technologies; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Trigyn Technologies is seeking a Help Desk Analyst for an onsite position in Baltimore, MD. The role encompasses providing technical assistance and support to end users, as well as resolving computer software and hardware problems. Candidates preferably have 1 to 3 years of relevant experience and an associate's degree or equivalent technical study.

This is a 6 - 12 month contract opportunity with a 40-hour work week. Strong customer service and communication skills are essential for the position.

Qualifications

• 1 to 3 years of relevant field experience.
• Ability to provide technical assistance, support, and advice for hardware, software, and systems.

Responsibilities

• Provide technical assistance and support to end users.
• Investigate and resolve computer software and hardware problems.
• Serve as a contact for level 1 support.

Skills

Technical Assistance

Customer Service Skills

Communication Skills

Problem Solving

Call-Tracking Software

Teamwork

Education

2 year associates degree or equivalent technical study

Job description

Job Description

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a 40 hour a week position. This position requires you to be on sight 40 hours a week.

• Provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Provides hands‑on technical assistance to business and technical users.
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for level 1 support.
• Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non‑technical co‑workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Experienced with a variety of call‑tracking software and systems.
• Reads trade magazines and engages in independent study to maintain current industry knowledge.
• Follow quality standards, and displays strong customer service skills.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.

Qualifications

• Years of Relevant Experience: 1 to 3 years field experience.
• Preferred Education: 2 year associates degree or equivalent technical study.

Additional Information

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify® Employer.