Global IT Director (Remote) — Automation & SLA Leader

Seon; United States; Remote; USD 150.000 - 230.000; Vollzeit

Benefits dieser Stelle

ESOP

Flexible hours

Private health insurance

Hybrid working environment

Employee assistance

Lunch and breakfast

Learning and development

Language courses

Zusammenfassung

SEON, a fraud prevention platform, is hiring a Director of Information Technology to lead global IT service delivery in a remote US role. You will own the IT function across markets, drive proactive support, and build scalable systems with automation.

You’ll partner with People, Security and leadership to maintain continuity and drive improvements in knowledge, tooling, and processes while growing a distributed team.

Aufgaben

• Own global IT service delivery, including help desk, onboarding, device provisioning, and SaaS access management.
• Establish SLAs on ticket response and resolution, resolving issues efficiently and preventing escalations.
• Collaborate with People, Security and COO to ensure continuity for new hires and operations.
• Build a knowledge base, SOPs, and self-service documentation to scale the team.
• Introduce automation and tooling to deflect routine tickets and improve efficiency.
• Grow and develop a small, global IT team prioritizing automation and capacity building.

Jobbeschreibung

SEON, a fraud prevention platform, is hiring a Director of Information Technology to lead global IT service delivery in a remote US role. You will own the IT function across markets, drive proactive support, and build scalable systems with automation.

You’ll partner with People, Security and leadership to maintain continuity and drive improvements in knowledge, tooling, and processes while growing a distributed team.