Director of Information Technology

OpenKrill; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

SEON, the fraud prevention and AML tech leader, seeks a Director of IT to lead a global IT & Systems Administration team. You will partner with People, Facilities, Security, and the COO to ensure continuity across SEON's offices worldwide.

Drive proactive, SLA-driven service delivery, lifecycle management, and automation initiatives. Build a small global team and shape governance, access controls, and knowledge assets to scale our IT operations.

Qualifications

• Proven experience leading IT across multiple markets, not a single local office.
• Track record of turning reactive IT into proactive, SLA-driven service delivery.
• Hands-on lifecycle management: onboarding/offboarding, device and MDM provisioning.
• Vendor management for on-premise, AV, and networking infra, including moves.
• Experience building knowledge bases, SOPs, and support processes from scratch.
• Excellent communication and ability to own IT issues at company level.

Responsibilities

• Own global IT service delivery across all SEON offices, including help desk and access management.
• Establish SLAs and resolve issues at the appropriate level before escalation.
• Coordinate onboarding/offboarding so new hires have ready laptops and access.
• Develop a role-based access matrix with People and Security, address shadow IT.
• Manage vendor relationships for infrastructure and office moves/buildouts.
• Create knowledge bases and self-service docs to scale the team.
• Introduce automation to reduce routine tickets and deflect new ones.
• Grow a small, global IT team with a focus on automation and capacity building.
• Partner with People, Workplace & Facilities, Security, and COO on continuity.

Skills

Global IT Leadership

SLA-driven service delivery

Lifecycle management

Vendor management

Knowledge base & SOPs

Strong communication

Job description

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

As a Director of IT, you will lead SEON's Global IT & Systems Administration team, reporting to our SVP of Corporate Information Systems (CIS). You'll partner closely with People (onboarding/offboarding and employee experience), Workplace & Facilities (office technology and AV), Security (access governance), and SEON's COO on operational continuity across our offices.

WHAT YOU'LL DO

• Own global IT service delivery, including help desk, ticketing, employee onboarding/offboarding, device provisioning, and SaaS and access management across all SEON offices.
• Establish and maintain SLAs on ticket response and resolution, resolving issues at your level before they escalated to leadership.
• Partner with People to close the gap between offer acceptance and day one, ensuring laptops, accounts, and access are ready before a new hire's first day.
• Build a role-based access matrix in partnership with People and Security, and identify and remediate shadow IT.
• Manage vendor relationships for on-premise infrastructure, AV, and networking across our offices, including office moves and buildouts.
• Build the knowledge base, SOPs, and self-service documentation the team needs to scale.
• Introduce automation and agentic tooling to deflect routine tickets, with the long-term goal of preventing tickets before they're created.
• Grow and develop a small, global IT team, prioritizing automation and capacity building before adding headcount.
• Partner cross-functionally with People, Workplace & Facilities, Security, and the COO's office on operational continuity.

WHAT YOU'LL BRING

• Proven experience leading an IT function across multiple markets, not a single local office.
• A track record of turning reactive, ticket-driven IT operations into proactive, SLA-driven service delivery.
• Hands-on experience with employee lifecycle management: onboarding/offboarding, device and MDM management, and access provisioning.
• Vendor management experience for on-premise, AV, and networking infrastructure, including office builds and moves.
• Experience building knowledge bases, SOPs, and support processes from the ground up.
• Strong communication skills and a high sense of urgency, comfortable being the visible owner of IT issues at the company level.

AMAZING IF YOU ALSO HAVE

• Experience deploying AI or automation for IT service management (agentic ticket deflection, workflow automation), beyond basic LLM use.
• Experience supporting IT across North America, APAC, and Europe.
• ITIL or similar service management framework experience.

SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice https://apply.workable.com/seon-technologies-1/gdpr_policy?lng=en for further details.

SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.