Director of Information Technology
Seon
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Benefits offered by this job
Job summary
SEON, a fraud prevention platform, is hiring a Director of Information Technology to lead global IT service delivery in a remote US role. You will own the IT function across markets, drive proactive support, and build scalable systems with automation.
You’ll partner with People, Security and leadership to maintain continuity and drive improvements in knowledge, tooling, and processes while growing a distributed team.
Responsibilities
- Own global IT service delivery, including help desk, onboarding, device provisioning, and SaaS access management.
- Establish SLAs on ticket response and resolution, resolving issues efficiently and preventing escalations.
- Collaborate with People, Security and COO to ensure continuity for new hires and operations.
- Build a knowledge base, SOPs, and self-service documentation to scale the team.
- Introduce automation and tooling to deflect routine tickets and improve efficiency.
- Grow and develop a small, global IT team prioritizing automation and capacity building.
Job description
When you join SEON, you’ll work with a growing team to make a big impact. We’re always looking for passionate, curious and empathetic people to join our team. Come work alongside a group of talented individuals who are driven to deliver great customer outcomes.
Join Our Team
At SEON, we strive to help online businesses reduce the cost, time and challenges faced due to fraud. Whether you are a global financial leader or a small eCommerce startup, our solution simplifies fraud management so you can focus on what matters: growing and scaling your company.
The people of SEON encourage open communication, do not believe in hierarchy and are all for transparency. By joining our Fraud Fighting team, you will be encouraged to offer creative and or innovative ideas that can drive the company forward. This is THE place for you if you want to be part of a customer obsessed, resilient and humble company that puts innovation at the center of what we do.
Our team is committed to fighting fraud on a daily basis, and as a result, we take great pride in offering our people fair compensation. Here are some further insights into our way of life:
Employee stock ownership plan.
Flexible work schedule that allows teammates to alter their workday.
Private health insurance including coverage for spouse and dependents.
We encourage our colleagues to work from home a few days per week, and spend the rest of the time in the office collaborating with the SEON team.
Access to an employee assistance and mental health support platform.
Monthly company breakfast and weekly lunch allowance.
Access to a variety of opportunities for learning and development (including external L&D).
You can order business books to grow your knowledge and support your curiosity to learn more.
We’re driven by Trust & Transparency, Customer Obsession, Innovation, and Ownership. We keep our word, act with integrity, and learn from every experience. Customers guide us, and we deliver with empathy, urgency, and unity. We embrace bold ideas, never settle, and iterate for impact. Together, we take ownership and drive meaningful solutions.
“What keeps me coming to work is the knowledge that the work we do at SEON is making a real difference in the world. Every day, we’re tackling complex challenges in fraud prevention, protecting businesses and their customers from financial threats. The sense of purpose and the dynamic, innovative team I get to work with inspire me to continue pushing the boundaries of what we can achieve together.”
“What keeps me coming to work is the knowledge that the work we do at SEON is making a real difference in the world. Every day, we’re tackling complex challenges in fraud prevention, protecting businesses and their customers from financial threats. The sense of purpose and the dynamic, innovative team I get to work with inspire me to continue pushing the boundaries of what we can achieve together.”
Emily Light, Head of Implementation
At SEON, we empower our team to grow and succeed on impactful projects. If you’re ready to elevate your career with a supportive, collaborative team, explore our open roles and find where your future can thrive with us!
US - Remote
Remote
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.
WHAT YOU'LL DO
Own global IT service delivery, including help desk, ticketing, employee onboarding/offboarding, device provisioning, and SaaS and access management across all SEON offices.
Establish and maintain SLAs on ticket response and resolution, resolving issues at your level before they escalated to leadership.
Partner with People to close the gap between offer acceptance and day one, ensuring laptops, accounts, and access are ready before a new hire's first day.
Build a role-based access matrix in partnership with People and Security, and identify and remediate shadow IT.
Manage vendor relationships for on-premise infrastructure, AV, and networking across our offices, including office moves and buildouts.
Build the knowledge base, SOPs, and self-service documentation the team needs to scale.
Introduce automation and agentic tooling to deflect routine tickets, with the long-term goal of preventing tickets before they're created.
Grow and develop a small, global IT team, prioritizing automation and capacity building before adding headcount.
Partner cross-functionally with People, Workplace & Facilities, Security, and the COO's office on operational continuity.
WHAT YOU'LL BRING
Proven experience leading an IT function across multiple markets, not a single local office.
A track record of turning reactive, ticket-driven IT operations into proactive, SLA-driven service delivery.
Hands-on experience with employee lifecycle management: onboarding/offboarding, device and MDM management, and access provisioning.
Vendor management experience for on-premise, AV, and networking infrastructure, including office builds and moves.
Experience building knowledge bases, SOPs, and support processes from the ground up.
Strong communication skills and a high sense of urgency, comfortable being the visible owner of IT issues at the company level.
AMAZING IF YOU ALSO HAVE
Experience deploying AI or automation for IT service management (agentic ticket deflection, workflow automation), beyond basic LLM use.
Experience supporting IT across North America, APAC, and Europe.
ITIL or similar service management framework experience.
SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.
With offices in the Americas, EMEA and Asia-Pacific, we serve thousands of companies worldwide across multiple time zones.
Bond Collective, 310 Comal Street 2nd floor, Austin, TX 78702, United States
10 York Rd, London, SE1 7ND, United Kingdom
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