Global IT Director (Remote) - SLA-Driven, Automation Leader

Seon Technologies; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

SEON Technologies is seeking a Director of IT to lead our Global IT & Systems Administration team. You will own IT service delivery, establish SLAs, and partner with People, Facilities, and Security to ensure seamless onboarding, access provisioning, and ongoing operator continuity across offices worldwide.

We value a proven track record in multi-market IT leadership, proactive service delivery, and strong communication. This role is remote within the United States and reports to the SVP CIS.

Qualifications

• Experience leading IT across multiple markets, not a single local office.
• Track record turning reactive IT operations into proactive, SLA-driven service delivery.
• Hands-on employee lifecycle management: onboarding/offboarding, device and MDM provisioning.
• Vendor management for on-premise, AV, and networking, including office builds/moves.
• Experience building knowledge bases, SOPs, and support processes from the ground up.
• Strong communication skills and a high sense of urgency; visible owner of IT issues.

Responsibilities

• Own global IT service delivery, including help desk, ticketing, onboarding/offboarding, device provisioning, and access management across all SEON offices.
• Establish and maintain SLAs on ticket response and resolution, resolving issues at your level before escalation.
• Partner with People to ensure laptops, accounts, and access are ready before a new hire's first day.
• Build a role-based access matrix with People and Security; identify and remediate shadow IT.
• Manage vendor relationships for on-premise infrastructure, AV, and networking across offices.
• Build the knowledge base, SOPs, and self-service documentation the team needs to scale.
• Introduce automation to deflect routine tickets and prevent tickets before they're created.
• Grow and develop a small, global IT team, prioritizing automation and capacity building.
• Collaborate cross-functionally with People, Workplace & Facilities, Security, and the COO's office on continuity.

Skills

Multi-market IT leadership

Proactive SLA-driven IT ops

Lifecycle management (onboarding/off-?

Tools

ITIL framework

Job description

SEON Technologies is seeking a Director of IT to lead our Global IT & Systems Administration team. You will own IT service delivery, establish SLAs, and partner with People, Facilities, and Security to ensure seamless onboarding, access provisioning, and ongoing operator continuity across offices worldwide.

We value a proven track record in multi-market IT leadership, proactive service delivery, and strong communication. This role is remote within the United States and reports to the SVP CIS.