Global IT Client Manager: Growth & Strategy Lead

Connection; New Hampshire; On-site; USD 90,000 - 130,000; Full time

Job summary

GlobalServe Inc. (a division of Connection) seeks a Client Manager to oversee a portfolio of existing GlobalServe customers and serve as the primary contact for the overall account relationship.

You will learn each customer's business, IT environment, and global needs, leveraging data and feedback to spot risks and opportunities while coordinating with GlobalServe, Connection, OEMs and partners to support growth.

Qualifications

• 7+ years of relevant experience in account management, sales, global IT procurement, or a related field.
• Bachelor’s degree or an equivalent combination of education and professional experience.
• Proven ability to build trusted client relationships and engage confidently with stakeholders at every level.
• A strategic, customer-focused mindset with the ability to translate business priorities, global requirements, and IT environments into actionable account plans.
• Strong commercial and financial acumen, including experience managing revenue, gross profit, pipelines, forecasts, and growth opportunities.
• Knowledge of global IT procurement and the hardware, software, and services lifecycle.
• A collaborative approach and the ability to work effectively across GlobalServe, Connection, OEMs, and global partners to deliver an exceptional customer experience.
• A track record of achieving goals through consultative selling, upselling, and identifying new opportunities within existing accounts.
• Excellent written, verbal, and presentation skills, with the confidence to lead customer meetings and communicate effectively with executives.
• Strong analytical and problem-solving skills, with the curiosity to ask thoughtful questions, uncover root causes, and use account data to guide decisions.

Responsibilities

• The Client Manager owns the overall client relationship and develops a clear account strategy and works with the customer to set short- and long-term goals for the account.
• Maintains and manages the account pipeline and provides accurate revenue forecasts based on current opportunities and customer activity.
• Builds strong relationships with customer contacts at all levels, including executives.
• Learns the customer's business, IT environment, purchasing approach and global needs.
• Maintains regular customer contact through meetings, business reviews and onsite visits.
• Uses dashboards, purchasing and services data, customer feedback and market information to identify trends, risks and new opportunities.
• Identifies ways GlobalServe and Connection can better support the customer and grow the relationship across hardware, software and services.
• Coordinates account activity across the GlobalServe organization, including Service Delivery, Supply Chain, Operations and Finance, while working closely with global partners, OEMs and Connection teams to support the customer.
• Works with Supply Chain and global partners to support customer needs and address service or delivery issues.
• Leads QBRs and EBRs and follows through on agreed actions.
• Drives toward revenue targets by identifying and developing growth opportunities within assigned accounts.
• Shares customer, market and country trends with the appropriate internal teams.
• Performs all other duties or special projects as assigned.

Skills

Account management

Sales

Global IT procurement

Customer relationship building

Strategic thinking

Financial acumen

Education

Bachelor’s degree or equivalent experience

Job description

GlobalServe Inc. (a division of Connection) seeks a Client Manager to oversee a portfolio of existing GlobalServe customers and serve as the primary contact for the overall account relationship.

You will learn each customer's business, IT environment, and global needs, leveraging data and feedback to spot risks and opportunities while coordinating with GlobalServe, Connection, OEMs and partners to support growth.