Global Intake & Case Management Assistant (Fully Remote)

Turner Ross Germain, LLC; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Turner Ross Germain, LLC is hiring for an Intake Specialist to manage the full intake process from first contact to file setup. The role emphasizes converting qualified prospects into clients with timely follow-up and precise documentation.

The ideal candidate has 3–5 years of direct intake experience with a U.S.-based personal injury firm and is fluent in English and Spanish. Remote work is supported with standard U.S. hours (11:00 AM–7:00 PM EST).

Qualifications

• 3–5 years of direct intake experience with a U.S.-based personal injury law firm.
• Bilingual fluency in English and Spanish with excellent communication skills.
• Ability to work U.S. hours (11:00 AM–7:00 PM EST) in a remote, structured environment.

Responsibilities

• Handle inbound intake calls and conduct the full intake process from initial call through file setup.
• Own the conversion of qualified prospects into signed clients with timely follow-up and accurate documentation.
• Enter intake details into CasePeer and prepare initial documentation like letters of representation.

Skills

Bilingual English/Spanish

Intake coordination

Case management

Tools

CasePeer

Job description

• Handle inbound intake calls and conduct the full intake process from initial call through file setup.
• Take ownership of converting qualified prospects into signed clients with timely follow-up and accurate documentation.
• Enter intake details into CasePeer and prepare initial documentation like letters of representation.

What we're looking for:

• 3–5 years of direct intake experience with a U.S.-based personal injury law firm.
• Bilingual fluency in English and Spanish with excellent communication skills.
• Ability to work U.S. hours (11:00 AM–7:00 PM EST) in a remote, structured environment.

Why you should work here:

• Professional growth within a growing firm that values initiative and impact.
• Collaborative team culture with regular communication and clear expectations.
• Defined intake process with established templates and CasePeer workflows.

Turner Ross Germain, LLC

Turner Ross Germain is a client-first personal injury and local government law firm based in Marietta, Georgia. Founded by three seasoned attorneys, the tight-knit practice is led by managing partners with over 50 years of combined experience and is transforming its systems and team culture for growth.