Global Inside Sales & Customer Excellence Lead

Vaco; Kennesaw (GA); On-site; USD 165,000 - 175,000; Full time

Job summary

Vaco Atlanta is seeking a Global Inside Sales Manager to lead worldwide sales, applications engineering, and customer service teams across three countries. The role focuses on improving quote turnaround, conversion to orders, and aftermarket growth while aligning pricing with global strategies.

It also involves collaborating with cross-functional leaders to optimize processes and customer experience. You will partner with Sales, Engineering, Operations, Finance, Marketing, and IT to streamline

Qualifications

• 5+ years of experience in technical sales, applications engineering, or inside sales.
• 3+ years of experience leading technical or customer-facing teams.
• Experience improving sales results, response times, or aftermarket growth.
• Strong technical, communication, and relationship-building skills.
• Experience with CRM, ERP, Excel, and process improvement.
• Ability to work onsite five days per week and travel approximately 20%.
• Technical degree preferred; equivalent relevant experience will be considered.

Responsibilities

• Lead global inside sales, applications engineering, and customer service teams.
• Improve quote turnaround, follow-up, and conversion to orders.
• Grow aftermarket, spare parts, and repeat business.
• Support sales teams and partners with pricing, applications, and quotes.
• Improve processes, systems, and customer communication.
• Partner with Sales, Engineering, Operations, Finance, Marketing, and IT.

Skills

Technical sales

Customer-facing leadership

Communication

Relationship-building

Education

Technical degree

Tools

CRM

ERP

Excel

Job description

Vaco Atlanta is seeking a Global Inside Sales Manager to lead worldwide sales, applications engineering, and customer service teams across three countries. The role focuses on improving quote turnaround, conversion to orders, and aftermarket growth while aligning pricing with global strategies.

It also involves collaborating with cross-functional leaders to optimize processes and customer experience. You will partner with Sales, Engineering, Operations, Finance, Marketing, and IT to streamline