Global Inside Sales & Customer Experience Leader

Unibloc Hygienic Technologies; Kennesaw (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Unibloc Hygienic Technologies is seeking a leader to drive our global inside sales, application engineering and customer service teams from the U.S., U.K., and Germany. You will convert inbound demand into orders through rapid, accurate quoting and strong technical support for distributors, OEMs and direct customers.

You will align pricing strategy, develop standardized global processes and grow aftermarket revenue, ensuring a consistent customer experience across regions.

Qualifications

• 5+ years in technical sales or inside sales for pumps or related equipment.
• 3+ years directly managing application engineering, inside sales, or customer service teams.
• A track record of improving commercial results, such as conversion, response time, or aftermarket growth.
• Enough technical depth to earn the respect of application engineers and to review application decisions with them.
• Strong communication, negotiation and relationship skills with customers, channel partners and internal teams.
• Strong Excel skills and hands-on experience with CRM and ERP systems.
• Willingness to travel internationally on a regular basis, mainly to the UK and Germany.

Responsibilities

• Own quote-to-order performance for inside sales: speed and accuracy of quotes, systematic follow-up on open quotes, and conversion to orders.
• Grow aftermarket, spare parts, and repeat business from the installed base.
• Achieve annual sales and order growth targets assigned to the team.
• Support RSMs, channel partners, and OEMs with application knowledge, pricing, and technical and commercial quotations for their end markets.
• Work with the VP of Global Sales & Marketing to execute channel and pricing strategy. Administer the pricing and discount policy and communicate it across the organization.
• Capture feedback from customers and channel partners and route it to the right owners.

Skills

Technical sales

Inside sales

Application engineering

CRM systems

ERP systems

Excel

Communication

Travel readiness

Education

Bachelors in mechanical engineering

Tools

CRM

ERP

Job description

Unibloc Hygienic Technologies is seeking a leader to drive our global inside sales, application engineering and customer service teams from the U.S., U.K., and Germany. You will convert inbound demand into orders through rapid, accurate quoting and strong technical support for distributors, OEMs and direct customers.

You will align pricing strategy, develop standardized global processes and grow aftermarket revenue, ensuring a consistent customer experience across regions.