Global Incident & Escalation Lead

Lam Research; Fremont (CA); Hybrid; USD 137,000 - 287,000; Full time

Job summary

Lam Research in Fremont, California, seeks a Global Planning & Operations Escalation Manager responsible for managing high-severity incidents and escalated issues. The role requires a Bachelor's degree and significant experience in operations, alongside strong analytical and problem-solving skills.

The position includes responsibilities like leading cross-functional teams, root cause analysis, and reporting to stakeholders. Lam offers a hybrid work model, combining on-site and remote work.

Qualifications

• Bachelor's degree in a relevant field with significant experience or equivalent background.
• 10+ years of experience in technical support, incident management, or supply chain operations.
• Exceptional analytical skills with rapid understanding of complex systems.

Responsibilities

• Lead end-to-end management of high-severity incidents and customer concerns.
• Drive structured root cause analysis using industry-standard methodologies.
• Develop metrics and reporting for incident trends and performance.

Skills

Analytical skills

Problem-solving

Communication skills

Stakeholder management

Education

Bachelor’s degree in Supply Chain, Operations Management, Business, Engineering, or related field with 15+ years of experience

Job description

Lam Research in Fremont, California, seeks a Global Planning & Operations Escalation Manager responsible for managing high-severity incidents and escalated issues. The role requires a Bachelor's degree and significant experience in operations, alongside strong analytical and problem-solving skills.

The position includes responsibilities like leading cross-functional teams, root cause analysis, and reporting to stakeholders. Lam offers a hybrid work model, combining on-site and remote work.