Global Planning Operations Escalation Manager

Lam Research; Fremont (CA); Hybrid; USD 137,000 - 287,000; Full time

Job summary

Lam Research in Fremont, California, seeks a Global Planning & Operations Escalation Manager responsible for managing high-severity incidents and escalated issues. The role requires a Bachelor's degree and significant experience in operations, alongside strong analytical and problem-solving skills.

The position includes responsibilities like leading cross-functional teams, root cause analysis, and reporting to stakeholders. Lam offers a hybrid work model, combining on-site and remote work.

Qualifications

• Bachelor's degree in a relevant field with significant experience or equivalent background.
• 10+ years of experience in technical support, incident management, or supply chain operations.
• Exceptional analytical skills with rapid understanding of complex systems.

Responsibilities

• Lead end-to-end management of high-severity incidents and customer concerns.
• Drive structured root cause analysis using industry-standard methodologies.
• Develop metrics and reporting for incident trends and performance.

Skills

Analytical skills

Problem-solving

Communication skills

Stakeholder management

Education

Bachelor’s degree in Supply Chain, Operations Management, Business, Engineering, or related field with 15+ years of experience

Job description

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

The Global Planning & Operations Escalation Manager is responsible for leading end-to-end management of high-severity incidents, chronic issues, and escalated customer or stakeholder concerns across the organization. This role ensures cross functional team formation, rapid containment, thorough root‑cause analysis, cross‑functional alignment, and implementation of long‑term corrective actions that improve operational stability and customer experience.

The position partners closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups, and senior leadership to minimize business impact and prevent recurrence of systemic issues.

What You’ll Do

• Escalation Ownership & Incident Response
  • Serve as single‑point accountability for critical business and customer escalations, ensuring timely, transparent communication and resolution.
  • Assess escalations across technical, operational, and commercial dimensions to balance priority across the team.
  • Accurately document incidents, containment actions, root causes, and decisions.
  • Provide cross‑functional leadership without direct authority.
• Problem Management
  • Rapid problem framing (signal > noise): taking fragmented inputs and quickly framing the problem, blocking issue or decision, and business impact.
  • Drive structured root cause analysis (RCA) using industry‑standard methodologies (e.g., 8D, PS&DM, Five Whys, Fishbone).
• Communication & Reporting
  • Provide clear, concise, and executive‑ready updates during live escalations and throughout incident resolution cycles.
  • Develop metrics, dashboards, and reporting mechanisms to track incident trends, performance, and improvement progress.

Who We’re Looking For

• Bachelor’s degree in Supply Chain, Operations Management, Business, Engineering, or a related field with 15+ years of experience; or a Master’s degree with 12+ years of experience; or equivalent experience.
• 10+ years of experience in technical support, operations, incident management, supply chain operations, or similar roles.
• Strong analytical and problem‑solving skills, with the ability to rapidly understand complex systems and processes.
• Exceptional communication skills, including executive‑level reporting, stakeholder management, and customer‑facing interactions.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal‑opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. "On‑site Flex" you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. "Virtual Flex" you’ll work 1‑2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $137,000.00 - $287,000.00.
The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.