Global Customer Ops: Operations Strategy Lead

LAM RESEARCH Corporation; Fremont (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Lam Research Corporation in Fremont, California, seeks a results-driven leader for the Global Customer Operations Group to drive process improvement, forecast accuracy, and end-to-end order orchestration. You’ll supervise a team, coordinate with sales, engineering and global operations, and ensure on-time shipments and compliant processes.

Responsibilities include managing CRM forecasts, booking approvals, product configuration, and liaison for non-standard requests, with a focus on data-driven

Qualifications

• Bachelor’s or Master’s degree required.
• Minimum 5+ years of related experience.
• 2 years of supervisory or cross-functional leadership experience.

Responsibilities

• Responsible for the accuracy of forecast in CRM provided by regional sales team with understanding of latest business assumptions and competitive situations.
• Oversee the execution of the booking process with timely completion of various required documents such as PO collection from sales team and other internal approvals of special commercial documents.
• Lead the product configuration process for each order’s forecast with sales team, engineering, and global operations.
• Communicate the customer’s special configuration request using our NSR (Non-Standard Request) process. Act as key liaison to make sure the engineering team understands the request and our requested timeline.
• Communicate near term forecast to global operations and factories for order execution per customer specific configurations and timeline.
• Conduct consistent meetings to review customer shipments with global operations at various factories to ensure schedule and progress are up to date. Resolve issues and elevate to leadership, as necessary.
• Communicate regularly with the sales teams on latest shipment status and issues to ensure alignment.
• Execute special and late configuration change requests from both the sales teams and product groups.
• Proactive planning to minimize special demands and late configuration change requests occurrences.

Skills

Process improvement

Forecasting

Leadership

Education

Bachelor’s degree

Master’s degree

Job description

Lam Research Corporation in Fremont, California, seeks a results-driven leader for the Global Customer Operations Group to drive process improvement, forecast accuracy, and end-to-end order orchestration. You’ll supervise a team, coordinate with sales, engineering and global operations, and ensure on-time shipments and compliant processes.

Responsibilities include managing CRM forecasts, booking approvals, product configuration, and liaison for non-standard requests, with a focus on data-driven