Global Planning & Operations Escalation Lead

Lam Research Salzburg GmbH; Fremont (CA); On-site; USD 137,000 - 287,000; Full time

Job summary

Lam Research in Fremont, CA is seeking a Global Planning Operations Escalation Manager to lead end-to-end management of high-severity incidents, chronic issues, and escalated customer concerns across the organization. This role ensures cross-functional team formation, rapid containment, root-cause analysis, and long-term corrective actions that improve operational stability and customer experience.

The position partners closely with Global Planning & Operations teams, Supply Chain,

Qualifications

• Bachelor’s degree in Supply Chain, Operations Management, Business, Engineering, or related field.
• 15+ years of experience in supply chain, operations, or related field.
• 10+ years of experience in technical support, operations, incident management, or similar roles.
• Strong analytical and problem-solving skills.
• Exceptional communication skills including executive-level reporting and stakeholder management.

Responsibilities

• Single-point accountability for critical escalations, with timely, transparent updates.
• Assess escalations across technical, operational, and commercial dimensions.
• Document incidents, containment actions, root causes, and decisions.
• Provide cross-functional leadership without direct authority.
• Frame problems quickly to define scope and business impact.
• Lead RCA using industry-standard methods (8D, Five Whys, Fishbone).
• Develop metrics, dashboards, and reporting for incident trends.

Skills

Cross-functional leadership

Executive-level reporting

Stakeholder management

Customer-facing interactions

Analytical thinking

Education

Bachelor’s degree in Supply Chain, Operations Management, Business, Engineering, or related field

Job description

Lam Research in Fremont, CA is seeking a Global Planning Operations Escalation Manager to lead end-to-end management of high-severity incidents, chronic issues, and escalated customer concerns across the organization. This role ensures cross-functional team formation, rapid containment, root-cause analysis, and long-term corrective actions that improve operational stability and customer experience.

The position partners closely with Global Planning & Operations teams, Supply Chain,