VP of Global Customer Success & Growth (AI)

incident.io; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Private medical insurance

Competitive annual leave

First Friday of every month off

Enhanced pension

Meaningful equity

Unlimited AI spend

Generous parental leave

Two budgets for setup and personal investment

Job summary

incident.io is seeking a VP of Customer Success to own global retention and expansion strategies. The role involves managing metrics and developing a world-class account health system while leading a global team.

The ideal candidate will have extensive customer success leadership experience in a high-growth B2B environment. Competitive benefits include private medical insurance, generous leave policies, and meaningful equity opportunities.

Qualifications

• 3rd-line or higher customer success leadership experience at a high-growth B2B software company.
• Proven track record scaling a global CS function across multiple customer segments.
• Deep experience building post-sales motions for technical buyer personas.

Responsibilities

• Own global GRR and NRR across all segments and geographies.
• Architect the full success motion with coverage models and capacity plans.
• Build and run a world-class account health system.

Skills

Customer success leadership experience

Account health scoring

AI-driven orchestrations

Forecasting metrics

Job description

incident.io is seeking a VP of Customer Success to own global retention and expansion strategies. The role involves managing metrics and developing a world-class account health system while leading a global team.

The ideal candidate will have extensive customer success leadership experience in a high-growth B2B environment. Competitive benefits include private medical insurance, generous leave policies, and meaningful equity opportunities.